Director, Patient Access & Revenue Cycle in Union, New Jersey at RWJBarnabas Health

Job Title: Director

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000265048

Status: Salaried

Shift: Day

Pay Range: $113,300.00 - $147,500.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

The Director of Patient Access and Revenue Cycle Services is responsible for the comprehensive leadership, management, and strategic direction of all Patient Access and Revenue Cycle operations. This includes oversight of registration teams, preregistration and insurance authorization functions, and hospital based revenue cycle goals. The Director ensures that the department meets and exceeds goals and objectives aligned with the organizations mission and strategic plan, focusing on operational efficiency, financial performance, quality management, and customer satisfaction. The Director ensures Patient Access policies are administered across the facility and that all departments are in compliance.

As a Director of Patient Access, a typical day might include:

• Oversee daily operations, budgeting, financial management, and human resource management within the department.
• Able to project and appropriately staff the unit and department to effectively function to demand.
• Utilizes resources, both labor and non-labor, to maximize efficiency and quality and adheres to budgetary guidelines and targets proactively manages budget variances and causes.
• Advance proficiency in Epic and revenue cycle reporting systems, dashboards, and data analytics tools.
• Lead implementation of new technologies, Epic system enhancements, workflows, and process improvements supporting revenue cycle operations.
• Ensure staff receive ongoing education, competency validation, and annual mandatory training and requirements.
• Follows sound employee retention techniques effective selection and hiring, interviewing, recognition, fair and timely discipline, and ongoing performance feedback.
• Promote patient centered services service excellence by improving patient communication, financial transparency, and access to financial assistance programs.
• Foster employee engagement, performance management, succession planning, and professional development within the department.
• Ensure compliance with all federal, state, organizational, and accreditation standards while supporting continuous quality improvement initiatives.
• Lead initiatives for successful implementations and develop strategies to improve registration accuracy, patient access workflows, point of service collections, and overall revenue cycle performance.
• Provide leadership and direction for facility level Patient Access and Revenue Cycle departments, ensuring alignment with the organizations mission, vision, and values.
• Achieve goal of reducing bill hold days below target by leading revenue cycle committee meetings with members of finance, clinical departments, coding, and revenue integrity.
• Collaborate with Finance, revenue integrity, coding billing, clinical departments, and corporate leadership to optimize revenue cycle outcomes.
• Develop, monitor, and report key performance indicators KPIs, including registration quality, denials, collections, and patient satisfaction metrics.
• Strong understanding of healthcare reimbursement methodologies, denial prevention strategies, direct efforts to reduce claim denials and improve reimbursement through process improvement, root cause analysis, and corrective action plans.
• Oversee Medicare Secondary Payor Questionnaire MSPQ compliance, regulatory audits, and revenue cycle compliance initiatives.
• Serve as the primary point of contact for revenue cycle inquiries within the hospital, ensuring strong working relationships and timely resolutions to claims and payment issues.
• Completes tasks and assignments in a timely, accurate and efficient manner.

This role might be for you if you have the below abilities:

• Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports.
• Utilizes Epic system to review dashboards, reports, and work queue monitoring to improve registration accuracy, point of service collections, and CFB days.
• Attends monthly Revenue Cycle Leadership meetings.
• Creates agenda and reporting for KPI and Metric review.
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education.
• Responsible to provide all Patient Access staff; including ancillary departments with weekly and monthly reporting of Key Performance Indicators.
• Responsible to review HB Overview dashboard monthly with Site Finance Officer and present data during Monthly Revenue Cycle Meeting.
• Communicates issues and policies to all staff members as it relates to department and ancillary areas.
• Maintains open communications with management.
• Takes initiative is self-starting and self-directed in order to achieve goals.
• Achieves expected results and outcomes without compromising RWJBH core values, processes, or procedures.
• Manages multiple departments and staff to ensure all issues are addressed and patients are registered appropriately without delay.
• Delegates and prioritizes work assignments in relation to the patients needs and staffs competence.
• Accountable to the patient access team by ensuring staff development and strong employee engagement.
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies.
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital, department, administration services.
• Demonstrate leadership skills, with the ability to build, mentor, and develop high performing teams.
• Ability to analyze complex operational and financial data to identify trends and drive performance improvement.
• Ensure departments are completing their Revenue Cycle functions; charge reconciliation, work queues, procedure and surgical logs, etc.
• Utilize principles of Continuous Quality Improvement CQI in all work situations, seeking feedback and recommendations to enhance quality and productivity.
• Lead initiatives to improve upfront cash collections through efficient collection processes and ensure estimates are created and presented to patients.
• Extensive knowledge of Patient Access, Revenue Cycle Management, registration, scheduling, insurance verification, and financial clearance processes.
• Determines priorities and organizes work and time to meet them.
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively.
• Demonstrates cultural competency and ability to maintain a diverse workforce.
• May perform other duties as assigned or directed by management.

To be considered for this opportunity, you must meet the below requirements.

• Bachelors Degree or equivalent experience required
• Minimum of 5 years in management or leadership role preferred
• Preferred knowledge in all aspects of registration, Non Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.