Cruise Logistics Specialist in Miami, Florida at GEMCAP TRUCKING INC
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Job Description
GEMCAP Logistics is seeking a highly organized, analytical, and proactive Cruise Logistics Specialist to support our established cruise and marine logistics operation.
About GEMCAP LogisticsGEMCAP Logistics is an established and reputable transportation and logistics company serving customers across multiple industries, with extensive experience supporting the cruise and marine sector.
We work hard, but we also believe the environment you work in matters. We are proud of the atmosphere and team culture we have built at GEMCAP. Many of the employees who join our company choose to stay because of the people they work with, the collaborative environment, and the sense of teamwork across the organization.
We believe in treating people fairly, supporting one another, holding ourselves accountable, and creating a workplace where employees can contribute ideas, grow professionally, and enjoy being part of the team.
About the PositionCruise logistics is fast-paced, highly time-sensitive, and constantly changing. This position requires someone who can stay organized while managing multiple priorities, communicate confidently with customers and internal teams, and anticipate what needs to happen next.
We are not looking for someone who simply waits for instructions. The right person can take direction and execute, but is also self-reliant, resourceful, and comfortable providing input, identifying problems, and recommending better ways of doing things.
Key Responsibilities- Create, maintain, and monitor customer orders from initial request through final delivery.
- Coordinate transportation requirements with customers, carriers, drivers, dispatch, and internal operations teams.
- Provide customers with timely and accurate shipment updates.
- Respond promptly and professionally to customer requests, changes, and operational issues.
- Anticipate potential delays, missing information, or service problems and take action before they impact the customer.
- Track vessel schedules, delivery requirements, appointments, cutoffs, and other time-sensitive requirements.
- Review open orders and upcoming activity daily to make sure nothing is overlooked.
- Maintain accurate rates, notes, documentation, and shipment status within our Transportation Management System (TMS).
- Follow up on PODs and required shipment documentation.
- Maintain organized customer, shipment, and operational records.
- Prepare weekly and monthly reports covering revenue, shipment volume, customer activity, service performance, and operational KPIs.
- Analyze operational data to identify trends, discrepancies, and areas requiring attention.
- Create and maintain Excel-based operational and management reports.
- Assist management in improving processes, reporting, organization, and customer service.
- Provide evening and weekend support as required based on customer needs, vessel schedules, and operational requirements.
Strong to advanced Excel skills are required for this position. Candidates should be comfortable with:
- Pivot Tables and Pivot Charts
- XLOOKUP/VLOOKUP
- SUMIFS, COUNTIFS, IF statements, and similar formulas
- Sorting, filtering, and analyzing large datasets
- Revenue and volume analysis
- KPI and performance reporting
- Data reconciliation and discrepancy identification
- Creating clear, professional management reports
You should be comfortable taking raw operational data and turning it into an accurate, useful report for management.
Qualifications- Fluent professional communication in both English and Spanish is required.
- Strong/advanced Microsoft Excel skills are required.
- Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field is a plus.
- Previous experience in logistics, transportation, cruise logistics, freight forwarding, trucking, or supply chain is a plus.
- Experience working with ERP systems, Transportation Management Systems (TMS), or other logistics/operations software is a plus.
- Strong technology skills and ability to learn new systems quickly.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Extremely organized and detail-oriented.
- Comfortable working in a fast-paced environment.
- Able to multitask and manage competing priorities.
- Self-reliant and able to work independently.
- Accountable and consistent with follow-through.
- Proactive rather than reactive.
- Comfortable communicating directly with customers.
- Able to recognize when something does not look right and investigate it.
- Able to take direction while also contributing ideas and recommendations.
- Resourceful and willing to find answers rather than waiting for someone else to solve every problem.
- Flexible when operational priorities change.
- Flexible and available to support customers and operations during evenings and weekends as required.
GEMCAP Logistics offers a competitive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
Benefits are available to eligible employees in accordance with company plan requirements and applicable waiting periods.
What Success Looks LikeOrders are accurate and current. Customers receive updates before they have to ask. Upcoming requirements are anticipated. Problems are identified and escalated early. Documentation is complete. Reports are accurate and delivered on time.
Management has clear visibility into revenue, volume, service levels, outstanding issues, and operational performance. Most importantly, you take ownership of your responsibilities and become a dependable member of the team.
Who Should Not ApplyPlease do not apply if you do not meet the core requirements of this position. This position is not a good fit if you:
- Cannot communicate professionally in both English and Spanish.
- Do not have strong Excel skills, including experience with Pivot Tables and reporting.
- Have difficulty staying organized or managing multiple priorities.
- Require constant supervision or step-by-step direction to complete your responsibilities.
- Are inconsistent with follow-up.
- Are uncomfortable communicating directly with customers.
- Are unable or unwilling to work weekends and outside normal business hours when required by customer, vessel, or operational schedules.
- Prefer to wait for instructions rather than proactively identifying what needs attention.
If you do not meet these requirements, please do not apply.
If you are organized, analytical, proactive, enjoy working with customers, and want to become part of an established logistics company with a strong team environment, we would like to hear from you.