Case Manager - Rapid Rehousing in Rockville, Maryland at The Montgomery County Coalition for the Homeless

Case Manager - Rapid Rehousing Program

General Description:

Provides a variety of field activities in the rapid re-housing program for single

individuals; the case manager performs direct client services and completes documentation.

Work involves orienting all eligible participants to the program and providing housing search and supportive

services to promote participants self-sufficiency, integration into the community, and permanency in housing;

performing administrative tasks involved in the review and maintenance of a caseload of program

participants. The principal duties are performed both in a general office environment and in the field and

community where program participants reside.

Essential Duties and Responsibilities:

• Assess housing barriers of individuals experiencing homelessness to determine housing and service

needs.

• Develop a housing procurement, financial, and self-sufficiency case management plan with clients.

This shall include intake interview to determine client’s needs, goals, and eligibility.

• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to

obtain and or maintain housing.

• Assist participants in locating and securing housing of their choice.

• Assist participants in securing and maintaining employment, this includes working with an outside

contractor who provides dedicated employment services

• Create and maintain consistent communication channels, both verbal and written, between several

parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).

• Serve as an ongoing liaison between property managers and participants as well as between

participants and neighbors.

• Provide information and referral assistance regarding available support from appropriate social

service agencies and/or community programs.

• Assist in development of and encourage adherence to a personal budget through pro-active housing

and budget counseling sessions; provide budget counseling and education to assist clients in

establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining

their housing.

• Assist participants in development of a strength-based/solution-focused individualized goal and

action plan that promotes permanent housing and self-sufficiency; develop an effective, timely

referral network in order to ensure ongoing direction and support as needed.

• Identify participant strengths and barriers to stability and assist participants to reducing barriers and

linking to resources and services.

• Provide pro-active follow-up home visits to ensure stability and further progress towards self sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and

identification of resources to assist with reintegration of participants in the community.

• Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.

• Maintain accurate daily logs records, monthly outcome reports, and files for each client.

• Transport clients as deemed necessary. Transportation requirements should be limited to housing

and job searches and occasional visit to relevant social service agencies.

• Collect and report program data, including but not limited to the Homeless Management Information

System (HMIS).

• Complete all appropriate monthly and annual report forms.

• Maintain a complete working file providing activity documentation and copies of all corresponding

paperwork, both in a paper file and electric filing.

• Assume other responsibilities as assigned.

Required Qualifications:

• Requires knowledge and belief in “Housing First” philosophy and strategies.

• Minimum Education Requirements: Bachelor’s Degree in human services preferred or a minimum of a

two years degree in Human related services and three years related experience.

• Excellent communication skills, particularly listening, mediation, and writing skills.

• Possess strong organizational skills with ability to meet a demanding workload.

• Detail oriented to complete requirements of files and contract compliance.

• Creative thinker/adaptive personality.

• Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case

management.

• Strong record keeping, budgeting, and mathematical skills; ability to produce required reports to federal,

state. and local government agencies and funding sources.

• Demonstrated knowledge of community resources, social service agencies, and ability to maintain good

landlord relationships

• Fluency in the English language is required. Spanish speaking ability is an added asset but is not

required.

• Experience with computer and knowledge of Microsoft Office.

• Valid driver’s license, car, and good driving record

• Sensitivity to cultural and socioeconomic characteristics of population served.

• A commitment to empowering others to solve their own problems.

• A conviction about the capacity of people to grow and change.

• The ability to establish and set appropriate limits with persons served to help them gain skills and

confidence.

• The ability to work collaboratively with other personnel and/or service providers or professionals.

• The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals

To Apply:

Please apply on our website: https://mcch.net/careers/