Customer Service Manager in Delhi, Madhya Pradesh at letstransport
Job Function: Customer ServiceEmployment Type: Full-Time
letstransport
Delhi, Madhya Pradesh, 486111, India
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Job Description
Job Title : Customer Service Manager
Description About Organization LetsTransport was founded in 2015 by IIT-Kharagpur alumni. It is a series-B funded, last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises. LetsTransport aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. LetsTransport works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan. The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing. Designation – Customer Service Manager Experience – 4-8 Years Job Location - Delhi Job Overview We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. Roles & Responsibilities: • Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC) • Ensures that customers receive the quickest service possible. • Assists representatives in handling disappointed customers. • Determines a course of action to resolve customer problems. • Trains newly hired customer service representatives. Requisites / Prerequisites: • Graduates from tier 1/2 engineering / management colleges • 3-5 years of experience in B2B Client Servicing • Proven track record of handling escalations • Team handling & monitoring capabilities • Fast learner and ability to adapt quickly to a new environment Preferred Industries:FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce
Description About Organization LetsTransport was founded in 2015 by IIT-Kharagpur alumni. It is a series-B funded, last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises. LetsTransport aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. LetsTransport works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan. The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing. Designation – Customer Service Manager Experience – 4-8 Years Job Location - Delhi Job Overview We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. Roles & Responsibilities: • Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC) • Ensures that customers receive the quickest service possible. • Assists representatives in handling disappointed customers. • Determines a course of action to resolve customer problems. • Trains newly hired customer service representatives. Requisites / Prerequisites: • Graduates from tier 1/2 engineering / management colleges • 3-5 years of experience in B2B Client Servicing • Proven track record of handling escalations • Team handling & monitoring capabilities • Fast learner and ability to adapt quickly to a new environment Preferred Industries:FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce
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Job Location
Delhi, Madhya Pradesh, 486111, India
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