Portfolio Maintenance Supervisor at Norfolk Redevelopment And Housing Authority – NORFOLK, Virginia

**This position qualifies for a $5,000 hiring bonus**

NRHA’s Vision and Mission

At the Norfolk Redevelopment and Housing Authority (NRHA), we’re proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

We also acknowledge that public housing has a complicated history, tied to issues of social injustice and racial inequality. While we haven’t always gotten it right, we’re committed to making positive change by offering quality housing options that support diverse, mixed-income communities. Our vision is to provide quality housing choices in neighborhoods where people want to live. Our mission is to provide quality housing opportunities that create sustainable, mixed-income communities.

Position Summary

The Portfolio Maintenance Supervisor is responsible for overseeing the operational efficiency of properties within the assigned portfolio. This role ensures that all units are turned on time, work orders are processed efficiently, and properties are consistently well-maintained. The supervisor will manage a team of Building Maintenance Superintendents, ensuring they are adequately supported and follow best practices in maintenance, repairs, and customer service. The Portfolio Maintenance Supervisor will ensure that each assigned housing community is maintained to the highest standards, meeting both operational and compliance requirements.

Essential Functions

• Oversee and supervise Building Maintenance Superintendents responsible for managing the maintenance operations of properties with 500+ living units, or multiple properties with a combined total of 500+ units.
• Monitor the timely and efficient turnaround of vacant units, ensuring they are ready for occupancy within agreed timelines.
• Ensure the processing and completion of work orders in a timely manner, monitoring the work order system for delays and resolving any issues that may arise.
• Manage the maintenance staff’s workload by planning and scheduling work assignments, ensuring adequate resources are allocated, and tasks are completed to satisfaction.
• Supervise and support maintenance staff in complex repair, maintenance, and replacement projects. Provide guidance and mentorship to ensure the highest quality of service is provided.
• Conduct regular inspections of completed maintenance tasks and work orders to ensure compliance with safety regulations and company standards.
• Assist in managing the shop budget, including controlling expenses related to materials, labor, and tools, and maintaining inventory of necessary supplies.
• Develop and maintain effective relationships with tenants, property management, and other stakeholders to ensure all maintenance-related concerns are addressed in a timely manner.
• Conduct periodic emergency duties as needed, following established protocols for after-hours and urgent repairs.
• Ensure compliance with all safety regulations and company policies, and contribute to a positive team culture with a focus on continuous improvement.
• Regularly report to upper management on the status of property conditions, work orders, and any potential issues that may require attention.
• Performs other related work as required.

Performance Standards

Unit Turnaround

• Units ready within 5 business days.
• 98% on-time.

Work Orders

• 95% completed in 48 hours.
• Emergencies: respond in 2 hours, resolve in 24.

Staff Management

• Weekly schedules, 90% adherence.
• Fill vacancies in 30 days.

Quality Control

• Inspect 10% of work monthly.
• <5% rework.

Budget & Inventory

• Within 5% of budget.
• Quarterly inventory accuracy: 100%.

Team Development

• Monthly check-ins, 2 trainings/year.

Communication

• Respond to concerns in 24 hours.
• 90%+ satisfaction.

Emergencies

• Respond in 1 hour, resolve in 12.

Compliance

• 100% safety compliance.
• Fix issues in 5 days.

Reporting

• Reports every 2 weeks.
• Escalate issues in 24 hours.

Minimum Qualifications

High school diploma or equivalent; additional certifications or training in maintenance or property management preferred. At least 3 years of experience in building maintenance, with 1-2 years in a supervisory role managing a team. Strong knowledge of building systems and maintenance procedures, including HVAC, plumbing, electrical, and general repairs.

Ability to manage multiple priorities and work in a fast-paced environment. Strong leadership skills with the ability to motivate, train, and evaluate maintenance staff. Excellent communication skills, both verbal and written. Strong organizational skills with the ability to track and manage multiple work orders, projects, and deadlines.

Knowledge of property management software and maintenance management systems is a plus.

Availability for emergency duties and after-hours support as needed.

Special Requirements

• Must possess a valid VA or NC driver’s license.
• Subject to a background check, pre-employment health check, and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA’s code of conduct and ethics policies.
• Considered essential personnel as referenced in HR 425 Adverse Conditions policy.

Knowledge, Skills, and Abilities

• Building Systems and Maintenance Procedures: In-depth knowledge of building systems, including HVAC, plumbing, electrical systems, and general repairs. Understanding of building maintenance practices and safety protocols.
• Property Management: Knowledge of property management operations, including tenant relations, maintenance management systems, and compliance with safety regulations and building codes.
• Budgeting and Cost Management: Knowledge of budgeting practices related to maintenance operations, including controlling costs for materials, labor, and tools.
• Maintenance Software and Systems: Familiarity with property management software and maintenance management systems for tracking work orders and scheduling tasks.
• Leadership and Team Management: Strong leadership skills to effectively supervise and motivate maintenance staff, train team members, and manage a diverse team to ensure efficient operations.
• Project Management: Ability to plan, organize, and prioritize tasks and work orders to ensure timely and efficient completion of maintenance and repair projects.
• Time Management: Ability to manage multiple priorities, balance workloads, and ensure maintenance tasks and unit turnarounds are completed on schedule.
• Communication: Excellent verbal and written communication skills to interact with tenants, property management teams, and other stakeholders. Ability to clearly report to upper management regarding property conditions, work order statuses, and issues.
• Problem Solving and Decision-Making: Strong problem-solving skills to identify and address issues related to maintenance delays, work order discrepancies, and emergency repairs.
• Safety Compliance: Knowledge of and adherence to safety regulations, including OSHA standards, and the ability to enforce safety protocols for the maintenance team.
• Ability to Supervise and Motivate a Team: Ability to manage, guide, and support a team of building maintenance professionals, fostering a positive and productive work environment.
• Adaptability and Flexibility: Ability to adapt to changing priorities, unexpected challenges, and emergency situations, including after-hours support as needed.
• Attention to Detail: Strong attention to detail to ensure that all maintenance work meets the company’s standards for quality, safety, and efficiency.
• Customer Service Orientation: Ability to build and maintain effective relationships with tenants and other stakeholders, ensuring that maintenance issues are resolved in a timely and customer-focused manner.
• Physical Endurance: Ability to perform physically demanding tasks such as lifting equipment, standing for extended periods, and working in various environments.

Physical Requirements

Ability to lift and carry equipment and materials as required (up to 50 lbs). Ability to stand, kneel, bend, or squat for extended periods of time. Ability to work in various environments including on-site at multiple properties.

This position qualifies for a $5,000 hiring bonus to be paid out in the following structure: $1250 first paycheck, $1250 after 3 months of employment, $2,500 after 6 months of employment.

Drug Free Workplace: NRHA maintains a drug free workplace.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law. We value diversity and encourage individuals from all backgrounds to apply.