Information Technology Supervisor at The County of El Dorado – Placerville, California
The County of El Dorado
Placerville, California, 95667, United States
Posted on
Updated on
Salary:$51.27 - $62.31/hrEmployment Type:Full-Time
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About This Position
THE COUNTY OF EL DORADO
The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.
The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.
INFORMATION TECHNOLOGIES DEPARTMENT
The El Dorado County IT Department helps provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County.
THE OPPORTUNITY
Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.
The selected candidate will have the opportunity to:
- Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
- Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
- Recommend goals and objectives for assigned information technology operations and direct their implementation; establishe schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
- Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
- Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).
- Review and approve programming, systems development, systems enhancement plans, contracts, work orders, related bills, and purchase orders; monitor consultants and vendors within option(s) area, methods, materials, and techniques for application to projects; develop and implements procedures, test plans, standards, and systems.
For a full description of duties and responsibilities please review the job description here.
THE IDEAL CANDIDATE
The ideal candidate will be an experienced IT professional who has provided formal and/or informal leadership for customer support teams end to end, including training, scheduling, coaching, and day-to-day work direction, with a strong focus on timely, high-quality service delivery. They will be a hands-on technical lead who regularly acts as an escalation point for complex incidents across multiple domains, such as networking, server or cloud environments, operating systems, and enterprise applications, and can coordinate others during significant outages or system issues.
The ideal candidate will be an experienced IT professional who has provided formal and/or informal leadership for customer support teams end to end, including training, scheduling, coaching, and day-to-day work direction, with a strong focus on timely, high-quality service delivery. They will be a hands-on technical lead who regularly acts as an escalation point for complex incidents across multiple domains, such as networking, server or cloud environments, operating systems, and enterprise applications, and can coordinate others during significant outages or system issues.
They will bring solid experience designing, deploying, and managing Group Policy Objects across multiple OUs to support standard configuration and management of County devices and user environments. They will also have a strong background in computer imaging, including the creation, deployment, and maintenance of standardized operating system images across diverse hardware platforms using tools such as Microsoft Endpoint Configuration Manager (SCCM), MDT, or equivalent solutions. This candidate will also be an effective communicator who works closely with customers and departments to balance competing priorities, communicate about incidents and changes, support service-level expectations, and model an effective, customer-focused culture for the IT staff they lead.
Human Resources will assess your application based on the following minimum qualifications:
A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience.
Education & Experience Requirements (typing "See Resume" in application will not be accepted)
Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND; Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff;
OR
Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst III.
OR
Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.
OR
Three (3) years of experience at the level equivalent to the County’s class of Information Customer Service III as a Project/Team Leader
Click here to view the minimum qualifications for Information Technology Supervisor as well as physical, environmental, and working conditions.
SUBMIT YOUR APPLICATION
Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'.
If you have any questions regarding this recruitment, contact Kim Rose in Human Resources at Kim.Rose@edcgov.us.
Click Here to get tips for applying with the County.
RECRUITMENT PROCESS
The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.
Training and Experience Evaluation
Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'.
If you have any questions regarding this recruitment, contact Kim Rose in Human Resources at Kim.Rose@edcgov.us.
Click Here to get tips for applying with the County.
RECRUITMENT PROCESS
The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.
Training and Experience Evaluation
A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.
Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.
For more information on the recruitment process, click here.
Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.
ADDITIONAL INFORMATION
The County of El Dorado is recruiting applicants for Information Technologies Supervisor. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer.
We currently have the following vacancy:
- One (1) full-time vacancy in the Information Technologies Department, located in Placerville, CA.
Click here for Frequently Asked Questions.
The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.
The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.
Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer.
Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.
Escape the traffic and smog because El Dorado County is just:
- 40 miles from Downtown Sacramento
- 50 miles from Sacramento Airport
- 129 miles to San Francisco
Here are a few of the many activities and events available throughout El Dorado County:
- Hiking, Camping, Fishing, Boating, and Watersports
- Skiing and Snowboarding
- Live Music and Music Festivals
- Local Craft Breweries and Wineries
- El Dorado County Fair
- Placerville Speedway
- Farm to Fork Restaurants
- Local Shopping Gems
Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information.
CHECK OUT OUR VIDEO TO LEARN MORE!
The County of El Dorado Careers Videos
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Job Location
Placerville, California, 95667, United States
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