Case Manager - Critical Time Intervention in Nashua, New Hampshire at Community Council of Nashua INC

Greater Nashua Mental Health is looking for a full-time Case Manager to join our Critical Time Intervention Team! The Case Manager in Critical Time Intervention supports clients in critical transition from hospital level care into the community, ensuring connection to services such as mental health, primary care, substance use and developmental services over a 9-month period in an attempt to reduce utilization of the emergency room and hospitals.

Want to learn more about who we are and the work we do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH
YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions about this opportunity?
Contact our Recruitment team:

Anthony Legere

legerea@gnmhc.org
603-889-6147 ext. 3305

Why This Role Matters

As a Case Manager in Critical Time Intervention, you'll help individuals successfully transition from hospital care back into the community, ensuring they are connected to the services and resources they need to thrive. Through advocacy, support, and care coordination, this role helps improve outcomes, reduce hospital readmissions, and strengthen community well-being.

Responsibilities:

• Engages with clients in the community with case management and functional support needs to ensure connection to primary care, mental health, substance use and/or developmental services over a 9- month period, in order to reduce readmissions and utilization of the emergency room
• Documents and reports engagements with and care of clients
• Meets clients in the hospital for pre-CTI (Critical Time Intervention)
• Educates and supports referral sources in order to make appropriate referrals
• Supports program for fidelity requirements
• Attends CTI team meetings, statewide consultation meetings and trainings as necessary

Qualifications:

• Bachelor’s degree in Psychology or relevant degree
• 1-2 years of experience
• Knowledge of factors and effects of behavioral health disorders
• Knowledge of up-to-date principles and techniques of case management and functional support
• Ability to manage crises and connect clients with available and appropriate interventions and community resources
• Assist clients in applying for food stamps, housing, insurance and other needs
• Ability to establish and maintain effective therapeutic and professional relationships with clients served, family members, and behavioral health providers
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask, and be flexible with regard to workload and assignments
• Ability to exercise judgment
• Familiarity with community resources
• Knowledge of Microsoft Office products (Email, Word, EXCEL)
• Transport clients as necessary. Must have active driver's license and automobile with liability insurance in the agency's minimum amounts

Why Join Us:

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short- and Long-Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Salary Range

$19.35/hr - $26.60/hr

Equal Opportunity Employer

Greater Nashua Mental Health is proud to be an Equal Opportunity Employer.