Deputy Director of Construction QA at Massachusetts Bay Transportation Authority – Boston, Massachusetts

The Deputy Director of Construction Quality Assurance (QA) will work under the direction of the Director for Construction QA as well as in close coordination with the Deputy Director of Design QA to support the MBTA Capital Program for projects in design and construction.

Work will include coordinating with MBTA Engineering and all Capital Groups, to ensure that the MBTA’s interests are supported through the execution of Quality Assurance/ Quality Control practices mandated by the Authority and in conformance with the current edition of the Massachusetts State Building Code and industry practice. It will also include conducting public meetings, performing staff reviews, supervising management personnel, and ensuring that QA Department documentation controls and reporting requirements are being adhered to.

• Execution of the MBTA Engineering and Capital Division’s Quality Assurance Plan (QAP) through supervision of and participation in:
  1. Construction quality surveillances and audits
  2. Development of quality policies, procedures, and checklists
  3. Assist in the oversight of the review of contractor/fabricator/supplier quality control and assurance plans
• Lead the review of the MBTA’s Quality Assurance Plan (QAP), which will include annual updates.
• Collaborate with other authority departments, general contractors, design consultants and third parties to analyze and resolve general quality, nonconformance issues and proposed corrective action.
• Maintain quality documentation systems, prepare inspection reports, and track and report on contractor performance evaluations and quality improvements.
• Assist in the development, implementation and update the Capital Programs quality Standard Operating Procedures (SOP).
• Monitor those policies, procedures, and checklists for construction quality, ensuring compliance for all MBTA Capital Projects standards and regulatory requirements.
• Develop, maintain, and report out on a lessons-learned program to improve the quality of construction projects by identifying trends in QA/QC errors and minimize future issues.
• Maintain and report on construction Contractor Performance Evaluation Report results.
• Assist in the development and maintenance of construction phase scope of work templates including QA/QC contract requirements for use by consultant teams working on MBTA projects.
• Analyze data to determine trends for the development of quality practices and policies.
• Assist the Director of Construction QA in the oversight of quality control, and quality assurance activities, including site inspections and material testing.
• Supervise, directly or indirectly through managers, a technical and administrative staff comprised of QA Engineers QA auditors, and Material Engineers, fostering effective communication and collaboration within the team and with other departments.
• Review all subordinate work product to ensure that the information presented is accurate.
• Establish and maintain sound union/management relations.
• Assist in the procurement, negotiations, and recommendation of approval for contracts with consulting firms as required.
• Ensure MBTA requirements are developed before procurement.
• Undertake special projects as assigned by the Chief for Capital Program Support or Chief Engineer
• Drive a company or personal vehicle to attend job meetings as required and visit job sites and field offices to obtain first-hand knowledge of projects.
• Respond to each inquiry, whether from a customer, vendor or co­worker in a courteous and professional manner which is consistent with the MBTA’s customer service quality standard.
• Respond to emergencies, either directly or through subordinates, on a twenty-four (24) hour, seven (7) day per week basis.
• Work in the office at least two days per week, and up to five days per week as directed.
• Uphold the rights and interests of the MBTA while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA including the EEO, Antidiscrimination, and Antiharassment and Antiretaliation policies.
• Perform all other duties and projects that may be assigned.

• Bachelor’s degree from an accredited institution in Engineering, Architecture, or a related technical field.

• A minimum of five (5) years of experience leading quality oversight for major construction projects, with at least four (4) of those years focused on transit or transportation-related work.
• Two (2) years’ experience as a supervisor.
• Formal training/certification in QA/QC (NTI, NETTCP, Six Sigma)
• Strong oral, written and interpersonal skills; effective organizational, analytical, and multi­tasking abilities.
• The ability to use the MS­ Office suite of applications as well as database applications.
• The ability to handle sensitive and confidential information appropriately.
• Effectively communicate with customers, employees, contractors, and vendors
• Possess excellent customer service, conflict resolution, time management, communication, presentation, and speaking skills.
• Have a valid driver’s license.
• The ability to work any shifts and/or locations as assigned or directed and be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.

• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• A Master’s degree from an accredited institution in Engineering, Architecture, or a related technical field.
• Eight (8) years of experience in administration of Quality Plans.
• ASQ certification (CQA, CQE, or Six Sigma Black Belt)
• Hold and maintain a license as a Registered Professional Engineer (PE) or Registered Architect (RA) designation in the Commonwealth of Massachusetts.