Grower Onboarding Manager at BarnTools LLC – Urbandale, Iowa

About BarnTools

BarnTools is a rapidly growing, innovative AgTech startup seeking to improve the swine and poultry industries by bringing technology into animal agriculture. Our mission is to connect and collect data from all livestock and poultry farms across the globe to help growers, producers, and packers have the data they need to run safe and efficient operations. We currently offer a wireless remote monitoring system for agricultural facilities that is built upon an IoT platform with mobile and web applications, and a SaaS business model.

BarnTools was founded by and built by producers for producers to solve our own challenges on our family farms. Our customers are farmers and large integrators. Headquartered in Urbandale, IA, our culture is built on teamwork and trust. We are a remote-friendly company looking for energetic, high achievers looking to make an impact in the animal agriculture industry.

About The Role

We are looking for a Grower Onboarding Manager familiar with agriculture and experienced in Customer Support and Success. In this role you will be responsible for onboarding growers onto the BarnTalk platform, training them how to use the app, triaging any potential support needed, and ultimately ensuring they have a world class customer experience. This is a remote position located anywhere in the US. If a full-time or hybrid office environment is preferred then HQ is in West Des Moines, Iowa.

About You

• You have an upbeat attitude, sense of optimism, joy for life, and a desire to learn and be challenged each day.
• You lead with humility and respect, always making others feel heard and valued.
• You find excitement in a startup environment where every day is different, and the only constant is change.
• You are energized by building relationships with customers, educating them on utilization of tools to better manage their farms, and believe a great customer experience can turn a tough situation into an opportunity for BarnTools to stand out in a positive way.
• You have an innate level of ‘Compassionate Curiosity’ and can put yourself in the customer’s shoes, show empathy, respectfully challenge, ask discovery questions to truly understand the customer’s needs, suggest solutions and/or take that feedback to the Product Team.
• You geek out about the latest technology and using data to drive proactive engagement to help our customers maximize the ROI from our products.
• You area a self-starter and strive to create a collaborative and healthy work environment that embodies autonomy.
• You are motivated to continually provide value to the customer and focus on onboarding, adoption, life-time value, and feedback loops that inform support, success, and future dev.
• You have an impeccable standard of integrity! We do what is right...ALWAYS!!

Key Responsibilities:

• The Grower Onboarding Manager serves as the primary point of contact for growers new to BarnTalk, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their integrator’s network.
• Work closely with Sales, Enterprise Customer Success, and Customer Support while owning the onboarding, training, and alarm adoption process.
• Be a BarnTools product expert and teach customers how to use both the mobile application and hardware.
• Complete Health Checks with customers to ensure their systems are set up optimally.
• Advocate for customers internally by providing continuous feedback to BarnTools’ Sales, Marketing, & Engineering teams.
• Ensure customers are continuously working toward key customer journey milestones.
• Create technical documentation for customer use and for internal use, including building out the Help Center and our internal knowledge base.
• Use HubSpot and various tools to track customer communication, issues, and metrics.
• Work with the ECSM and CS team to improve established processes and best practices preparing for team expansion over time.
• Work with the product development team as needed to provide feedback, testing, and customer engagement on new functionality.
• Troubleshoot technical problems together with our development team and customers.
• Some travel may be required for training, company events, and/or a few customer visits <10% expected.

Experience and Qualifications:

• Strongly Preferred:
• • Undergraduate Degree or equivalent combination of education and experience in a related field, with preference to degrees in Ag, Business, and/or MIS
  • 3+ years of Customer Success, Swine or Poultry Production, Account Management, Consulting, Solution Engineering, Sales, or equivalent experience in roles with a strong focus on communication, consulting, influencing, project management, and building relationships
  • Understanding of poultry and swine business and the associated responsibilities growers have in caring for the animals on their farms.
• Preferred:
• • Certifications in Customer Success and/or Project Management
  • Background with e-commerce and SaaS driven Customer Success
  • Familiarity with HubSpot and various CS platforms and CS concepts
  • Familiarity with e-commerce and payment software like Shopify, Stripe, etc
• Proven ability to understand complex problems and explain the source of those problems simply
• Self-starter with ability to manage time and prioritize competing demands
• Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions
• Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change
• Comfortable working in a remote work environment with a stable internet connection and quiet space to set yourself up for success

What We Offer:

• An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action!
• Be part of a team that is disrupting and transforming the industry every day. Connecting the world's farms will allow sweeping changes across the industry.
• Work from Home (US based) or our office in Urbandale, Iowa
• $500 home office reimbursement (we provide a computer)
• Competitive health plans (medical, dental, & vision insurance)
• Competitive salary
• PTO - we do not track vacation or PTO days. (Take the time you need to balance life and work with the expectation you will coordinate with the team)
• Paid Parental Leave
• Paid career development opportunities
• BarnTools Swag
• Advancement opportunities based on results, not politics
• Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!