Regional Operations Manager in Apollo Beach, Florida at Allied Fire Protection

REGIONAL OPERATIONS MANAGER

JOB DESCRIPTION

Position Summary

The Regional Operations Manager is a hands-on, results-driven leader with a strong entrepreneurial mindset and a proven history of driving financial and operational success in the fire and life safety industry. This individual will play a key role in building a regional team from the ground up, personally executing operations in the early stages, then transitioning into broader management and oversight as the team matures around them.

This is a builder's role first. The Regional Operations Manager will be present in the field, embedded in project execution, and directly involved in customer and subcontractor relationships before installing the systems and people that eventually sustain those functions. They bring an energetic drive and strong business acumen, with a track record of standing up operations, not just managing established ones.

Job Responsibilities include but are not limited to:

• Personally overseeing and participating in day-to-day field operations, project execution, and customer relationships during the team-building phase — filling gaps where the team doesn't yet exist
• Recruiting, hiring, and onboarding the core regional team including project managers, foremen, designers, and support staff
• Setting regional vision and growth strategy for fire sprinkler and alarm to include partnership with sales, training and development, organizational structure, execution of the work, and partnership with all lines of business management (e.g. Construction, Remodel/Interior Projects, Service, Alarms, and others, as appropriate)
• Managing, modifying, and overseeing all operations, management, team members, and processes within the region as the team scales
• Preparing and adhering to the operations budget; conducts periodic resource analysis with the Chief Operating Officer
• Monitoring and reporting on metrics involving people, training/development, productivity, revenue, and gross margin; effectively reporting out and communicating to the senior leadership team periodically
• Getting into the details on job costing, budget vs. actual reviews, billing, and material procurement directly before transitioning those functions to developed team members
• Establishing job setup, billing, change order, and reporting rhythms from the ground up using AFP's SOPs as the foundation
• Developing deep familiarity with the regional market: customers, competitors, subcontractors, labor pools, and opportunity landscape
• Overseeing audits and work instruction improvement processes to ensure integrity and relevance
• Owning safety for the team. Personally leading by example on jobsite compliance, PPE, and risk standards before installing the systems and accountability structures that sustain them
• Assisting sales and estimating in developing, augmenting, and updating the sales pricing program for the region
• Proposing ways to leverage technology and process improvement to increase productivity and profitability; onboarding newer technology as appropriate
• Traveling to other offices for team member support and coordination, as required
• Performing other duties as assigned by executive management or COO

Knowledge:

• High School diploma or GED required
• Higher education degree or equivalent work experience preferred
• Familiarity with technical references and codes

Work Experience:

• 12+ years leading, managing, and developing multiple teams
• Demonstrated experience building an operation from early stage — branch, division, or new market — not solely managing an established team
• Fire sprinkler and fire alarm design experience is preferred
• Fire sprinkler and fire alarm field experience is preferred
• Fire sprinkler and fire alarm sales experience is preferred

Work Expectations:

• Believe In, Live, and Support Our Mission Statement and Core Values Daily

Mission Statement: Continually setting the standard of excellence in fire and life safety

Values:

• Safety First
• Integrity
• Customer Focused
• Humility
• Ownership
• Teamwork

• Communicate effectively and professionally with internal and external customers
• Understand and follow HR and safety initiatives and processes
• Ensure there are weekly meetings within operations teams, as appropriate
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed and ensure daily/weekly billing for team
• Confirm required payment terms on open jobs
• Ensure timely review and sign off on reports
• Track and ensure profitability of projects/jobs
• Oversight of change order management, as appropriate
• Promote and track growth with goals discussed annually
• Support and ensure team adherence to all company SOPs – job set up, contracts, change orders, purchase orders, accounting processes, subcontractors, etc.
• Ensure inventory control measures are in place for area of responsibility
• Ensure multiple bids for material purchasing optimization, where appropriate
• Ensure proper management and accountability for the use of subcontractors to include review/approval of all subcontractor invoices prior to payment
• Ensure review of budget vs. actual job costing details and review findings with team for improvement opportunities
• Maximize labor production and efficiency while maintaining quality standards
• Overhead review – conduct semi-annual meetings with leadership
• Maintain quality control in all aspects of operations
• Ensure customer satisfaction and response to customer satisfaction survey feedback
• Reduce turnover and increase retention within area of responsibility
• Training and development of team
• Input and development of training requirements
• Commitment to training at all levels for team members
• Periodic reviews with team members; effectively communicating performance
• Promote teamwork – maintain positive interactions within your team, local office, same department in other offices, accounting, etc.
• Be an expert on every aspect of your business

Skills and Competencies:

• Team-oriented with a willingness to learn and assist other departments as needed
• Self-motivated with ability to work independently and without a full support structure, particularly in the early stages of building the region
• Comfortable operating as both an individual contributor and a people leader depending on what the business requires
• Excellent written and verbal communication skills
• Meticulous attention to detail with excellent organization skills
• Ability to locate, interpret and apply applicable codes and references
• Ability to follow verbal and written instructions
• Ability to effectively utilize computers and software including Microsoft Office Suite, Procore, Sage, and other software required by the Company
• Ability to maintain accurate and auditable records
• Ability to work in a fast-paced team environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Sense of pride, integrity, and organizational ability required

Physical Requirements

• Office setting including sitting, some bending, walking and viewing
• Jobsite setting including minimal ladder use, utilizing proper PPE, use of hands and fingers, handle, or feel objects, tools, or controls
• Stand, walk, climb, balance, stoop, kneel, crouch, or crawl
• Reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus