Field Service Technician at Luminator Technology Group – Garden City, New York

🌟 Be a Part of Something Bigger! 🌟

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.
We’re searching for a Field Service Technician - NICE & NYCT to join our growing Product Support team and play a key role in driving our vision forward.
What You’ll Do:
As a Field Service Technician, you will be at the heart of our customer success, providing hands-on expertise to maintain, troubleshoot, and repair cutting-edge transit equipment. You’ll:

• Maintain and troubleshoot Luminator’s hardware and software.
• Handle customer inquiries and provide technical support.
• Stay current with company products, installation methods, and safety guidelines.
• Perform on-site pre-start-up, start-up, service work, warranty, and training.
• Diagnose and resolve technical issues.
• Accurately document all work performed, including preventive and corrective maintenance.
• Communicate effectively with plant operators, management, vendors, and team members.
• Review product prints and specifications.
• Participate in projects such as upgrades and new installations.
• Ensure products are installed to specifications.
• Coordinate with other teams to meet commitments.
• Document processes and follow company protocols.
• Operate vehicles safely and use field systems appropriately.
• Collaborate with the technical team and share information.
• Build and maintain positive customer relationships.

What You’ll Bring to the Team:

• Technical Savvy: Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
• Customer Focus: Strong interpersonal skills to handle demanding situations and deliver exceptional service.
• Problem-Solving Skills: Ability to diagnose, resolve, and communicate complex technical issues effectively.
• Qualifications:
  • 2-4 years of technical experience.
  • High school diploma or equivalent (AS degree and A+ certification preferred).
  • Familiarity with tools like MathWorks, AutoCAD, Microsoft Visual Basic, and SCADA software is a plus.
  • Proficiency with MS Office, including Outlook, Teams, Word, Excel, and PowerPoint preferred.

Why You’ll Love Working at Luminator:

• Competitive compensation with career growth potential.
• Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage plus 401k matching.
• Find out more about us by visiting our Life@Luminator page!

If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.