Call Center Representative at Distro – Guatemala City

Job Title: Entry-Level Debt Collector (Remote – Latin America) Location: Remote (Latin America) Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST (California Time) Employment Type: Full-time Work Mode: 100% Remote

Job Summary We are currently seeking a motivated, results-driven Entry-Level Debt Collector to join our remote team in Latin America, supporting our collections operations in California. This is an excellent opportunity for candidates with experience in collections, call centers, customer service, or sales, who thrive in high-volume, high-pressure environments and are motivated by performance-based results.

Key Responsibilities

• Make outbound collection calls and handle inbound calls, emails, and messages in accordance with approved scripts and compliance guidelines.

• Negotiate payment arrangements, process payments, and secure promises to pay within authorized limits.

• Accurately verify debtor identity and account details.

• Document all interactions, agreements, and follow-ups in the case management system (CRM).

• Provide all required disclosures in compliance with the FDCPA and California state regulations.

• Escalate legal, complex, or sensitive accounts to senior staff when necessary.

• Meet or exceed productivity, quality, and compliance metrics.

• Maintain strict confidentiality and proper handling of sensitive information.

• Actively participate in training sessions, coaching, and team meetings.

Requirements

• Advanced English proficiency (spoken and written) – Bilingual required.

• 1–2 years of collections experience (preferred) OR experience in call center, customer service, or sales roles.

• Strong negotiation and persuasion skills.

• Excellent verbal and written communication skills.

• High stress tolerance and ability to perform under pressure (critical for this role).

• Basic computer skills with the ability to quickly learn CRM or case management systems.

• Reliable high-speed internet connection and a quiet home workspace.

• High school diploma required (some college or completed degree is a plus).

Core Skills & Competencies

• U.S. Debt Collections

• Payment Negotiation and Objection Handling

• Outbound and Inbound Call Handling

• Customer Service with a Sales-Oriented Approach

• Persuasive and Effective Communication

• Ability to Perform in High-Volume, High-Pressure Environments

• Basic Knowledge of FDCPA Compliance

• CRM and Case Management Systems

• Accurate and Detailed Documentation

• Professional Ethics and Regulatory Compliance

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