Director, Deposit & Card Services at Allegacy Federal Credit Union – Winston Salem, North Carolina

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position will be responsible for the management of all aspects of deposit and , treasury services and card services which includes digital, commercial, member and frontline support. The Director will plan, direct and coordinate service and support activities ensuring operational efficiency by leveraging our core and ancillary systems and services to meet current and future needs of the organization.

The Director will ensure that compliance, legal and regulatory requirements are met and will establish and maintain current and effective policies and procedures.

Nature and Scope

The Director is responsible for the oversight of Deposit and Card Services teams. The incumbent will work towards automating and improving Credit Union functionality, including, but not limited to, automated clearing house electronic processing, treasury services, inclearing, wire processing, IRA administration, account documentation reviews, transaction reviews, document archiving, end of year deposit processing, deceased and escheat processing, negative share and overdraft management, card fulfillment and transaction processing. This incumbent will facilitate productive partnerships with service providers to enhance and expand systems and services to drive process efficiencies. The incumbent should seek to motivate, educate, monitor and coach staff in pursuit of meeting annual operating plan business objectives.

The Director ensures that members’ needs are met by providing exceptional internal and external service aligned with organizational service goals. The incumbent will work with other department leaders to seek ways to continuously improve operational performance. The Director will strive to increase capability development of team members through use of educational materials, periodicals, classes / certifications and conferences.

Specific Accountabilities

• Develops each employee to their highest potential to support the success of the departmental structure by identifying individual strengths and areas for improvement to appropriately coach and mentor employees’ performance.
• Demonstrates enthusiastic support of corporate mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Drives delivery of deposit and card services and support functions focused on quality, performance improvement and standardization to improve workflow, reduce costs, enhance member service and increase productivity.
• Empowers and fosters staff to establish and maintain strong working relationships with internal and external partners ensuring a collaborative approach to efficient service and support delivery.
• Leads staff to identify opportunities for continuous improvement within our service and support delivery model and therefore enabling staff to realize how he/she individually contributes to the organization’s annual operating plan.
• Leads change by demonstrating enthusiasm and commitment to change processes ensuring the desired result of change is communicated to staff driving an improved employee experience and organizational alignment.
• Partners with internal departments to support and deliver information and documentation for examinations and reviews, including but not limited to, NCUA, external audits and internal audits.
• Directs the identification of areas of operational and compliance risk that could cause monetary, reputable or regulatory damage to the credit union; Leads development and implementation of mitigation and disaster recovery strategies and preparedness.
• Partners with Technology and Vendors to ensure optimization of core and ancillary systems driving simplification and automation.
• Responsible for review and awareness of system parameters related to products and services supported by Deposit and Card Services. Work closely with Technology and product owners ensuring system parameters are set to provide desired results.
• Leads and oversees development of efficient reporting processes for ongoing monitoring within the Deposit and Card teams.
• Develops, monitors and controls budget functions within the Deposit and Card teams to achieve financial objectives. Provides additional information and support, as needed, for product/service interdependent general ledgers.
• Oversees vendor partnerships and performs vendor management duties for functions required within the Deposit and Card teams.
• Partners with internal resources to support and drive product development and enhancements to meet organizational goals, including but not limited to development, implementation and testing, as well as, provide information that may affect the present and future planning.
• Perform other duties as needed to support the organization.

Knowledge, Skills and Abilities

• Working knowledge of retail and business deposit products, electronic services and regulations
• Working knowledge of card products and regulations
• Excellent communication skills, ability to simultaneously manage multiple projects in a fast paced environment, maintain confidentiality, exhibit excellent organizational skills and attention to details.
• Analysis, critical-thinking and problem-solving skills to evaluate processes and systems, identify opportunities and develop solutions driving efficiencies.
• Ability to collaborate cross functionally and think strategically to guide development of our services and support model
• Understanding of Allegacy's product, services and policies and procedures.
• Ability to foster a cooperative work and employee development environment; demonstrate performance management skills.
• Microsoft Suite skills required, data mining tools, preferred.
• Managerial, operational, and key internal controls, including development and documentation of ongoing process flows.

Education and Experience

• Bachelor's degree from a four-year college or university preferred
• At least 5 - 7 years of deposit services or card services experience
• 4 or more years of management experience in a credit union environment or equivalent combination of education, experience, and management experience.