Operations Supervisor at Cambridge Health Alliance – Malden, Massachusetts

Location: CHA Malden Care Center
Work Days: Varied Hours
Category: Clerical and Administrative Support
Department: Malden Family Health Center West
Job Type: Full time
Work Shift: Various Shifts
Hours/Week: 40.00
Union Name: Non Union

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Responsibilities:
Competence in duties described for Practice Medical Receptionists. Identifies and responds to problems with patients and staff. Identifies, implements and evaluates process changes improving practice operations. Provides direct supervision, including the interviewing, hiring, evaluation, discipline, and firing of support staff. Oversight of daily clinic schedule. Assists in the training of new employees. Constructively analyzes work processes and contributes to the team to improve workflow as needed. Provides leadership and participates in the team effort to efficiently complete all department work within the appropriate time interval. Motivates staff, demonstrates a collaborative approach to problem solving, and promotes the understanding of the practice mission and goals.

Qualifications:
Education/Training: Associates Degree or Bachelor's Degree preferred.
Work Experience: Three years experience in Ambulatory Care operations with demonstrated management, organizational, and problem solving skills. Previous experience as a medical assistant preferred.
Desired Skills: Excellent communications and interpersonal skills. Proficiency with Google Suite strongly preferred. Bilingual Spanish/Portuguese/Haitian Creole preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.