Remote Enterprise Customer Success Manager at Jobgether – Colorado
Jobgether
Colorado, United States
Posted on
NewJob Function:Customer Service
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
Miscellaneous Business Operations Specialists jobs in ColoradoJobs in ColoradoMiscellaneous Business Operations Specialists jobs
About This Position
Remote Enterprise Customer Success Manager
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will proactively engage with strategic customers, guiding them to realize optimal value from their purchased solutions. Your expertise will be pivotal in enhancing customer satisfaction, overseeing product adoption, and boosting the lifetime value of these accounts. You will collaborate cross-functionally within the organization to resolve issues and deliver a signature experience that ensures full renewals and expansion of products. This role is integral to driving customer success and making a positive impact on the company's growth trajectory.
Accountabilities- Engage with assigned customers to develop account strategies that drive value realization with purchased products
- Establish executive-level relationships with customers to ensure satisfaction
- Organize and create content for executive business reviews
- Facilitate coordination of internal resources to resolve customer issues
- Gather feedback through NPS surveys regarding customer satisfaction
- Maintain situational awareness of assigned customer accounts
- Track customer deployments and key metrics in CRM
- Communicate customer announcements and events effectively
- Provide 'voice of the customer' feedback to management
- Report on account trends and recommend process improvements
- Bachelor's degree in a related field
- 10+ years of experience in software services, enterprise software, customer success, or critical account management
- Industry experience in healthcare required
- 2+ years of experience with Epic EHR preferred
- Proven track record in driving customer success with complex solutions
- Ability to understand technical aspects of products and provide solutions
- Excellent problem-solving and organizational skills
- Demonstrated ability to establish executive relationships
- Outstanding cross-functional collaboration skills
- Superior communication and presentation abilities
- Flexible remote work environment
- Opportunities for professional development and growth
- Collaborative and people-first culture
- Access to advanced tools and resources
- Impactful role in shaping customer experiences
- Engagement with top strategic clients
- Visibilities for strategic initiatives and program improvement
- Opportunity to influence healthcare transformation
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Colorado, United States
Frequently asked questions about this position
Latest Job Openings in Colorado
Nurse Practitioner Family Outpatient Clinic
Prairie Band, LLC
Towaoc, CO
Teacher PreK 4 English
ESCUELA DE GUADALUPE
Denver, CO
Commercial Pest control Technician (Route Manager)
Sprague Pest Solutions
Grand Junction, CO
Flooring & Window Covering Sales Consultant
High Plains Flooring LLC
Pueblo/Colorado Springs Metro, CO
Medical Assistant - South Denver OBGYN, Castle Rock
OnPoint Medical Group
Castle Rock, CO
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Service and Privacy Policy.