Service Advisor in Chantilly, Virginia at Ted Britt Automotive Group

Join our winning team at Ted Britt Automotive Group! Serving Northern Virginia since 1959, we are a fast-paced, customer-focused organization dedicated to excellence in everything we do.

The Service Advisor role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service.

Service Advisor Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Service Advisor Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver’s license with a clean driving record.
• Professional appearance and positive attitude.

Compensation & Benefits

• Competitive base pay plus commission opportunities
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Ongoing training and professional development
• Employee discounts on vehicles, parts, and services

Ted Britt Automotive Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Reasonable accommodations are available for qualified individuals with disabilities.