Regional Director, Outreach & Marketing (PACE) at AltaMed Health Services – Commerce, California

Position Title: Regional Director, Outreach & Marketing (PACE)

Location: Commerce, CA 90040

Description:

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Regional Director, Outreach & Marketing for PACE position is responsible for meeting or exceeding membership enrollment goals and retaining current participants in AltaMed PACE, in our approved geographic service areas. This Director will be responsible for the development and execution of marketing strategies, campaigns, initiatives, and budgets designed to meet or exceed enrollment goals and increase market penetration in new service areas. The Director works closely with PACE Senior Leaders, Center Program Directors, and Center Managers in developing and implementing strategic marketing initiatives and retention practices for the programs. The Director will ensure that the marketing outreach and business development campaigns are executed with excellence, and measure quantitatively and qualitatively to determine success and future applications. The Director will establish and maintain strategic community partnerships to drive brand awareness and enrollment growth. Optimize CRM to gather and analyze data from marketing campaigns, enrollments, dis-enrollments, etc., to better decision-making, improve performance, and increase growth. Discover new trends and patterns and identify opportunities to optimize business operations and improve customer experience. Monitor competitors in our industry to make informed strategic decisions. Ensure quality and compliance with the enrollment process and provide resolutions as needed. Work with cross-functional operational leaders to ensure Participants are enrolled in a timely and efficient manner. Support safe membership growth, customer experience, and retention efforts. Ensure compliance with State and Federal PACE Regulations and be responsible for developing Correction Action Plans (CAP) for audit purposes. Develop and sustain employee engagement by fostering high-quality two-way communication, employee wellness, and employee recognition. The Director is responsible for ensuring compliance with CMS regulations and CMS Marketing Guidelines, as well as DHCS regulations related to marketing practices.

Minimum Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a closely related field required.
• Master’s Degree (MBA, MHA, or MPH) preferred.
• Minimum of 7 years of marketing and strategy experience required.
• Knowledge and experience in Healthcare, particularly in the California Market. Experience with frail or elderly consumers and their families is preferred.
• Bilingual Required, Preferred Languages: Spanish or Chinese

Compensation

$152,113.87 - $190,142.34 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Remote Type: Hybrid
About US:
As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed: Click Here

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.