Coach II - Digital Access at North East Kingdom Community Action – St Johnsbury, Vermont

Job Title: Coach II - Digital Access

Department: Community Based Services

FLSA Status: Exempt

Hours/Weeks: Full Year, Full Time

Bargaining Unit Position: (Y/N): No

Level: 4

Hiring Range: $21.01 - $25.10

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

Coaches at NEKCA work within their area of specialty to support our participants through a human-centered, strength-based approach in identifying and setting goals for themselves and/or their families. Through compassion and relationship-building, Coaches are responsible with program intake, service delivery, and data collection. Furthermore, Coaches work on a state-wide level with peers from other agencies to uphold grant programming in a holistic way.

The Digital Coach is a trusted guide who assists community members with ongoing, individualized support for accessing affordable and appropriate connectivity, devices, and digital skills. The Digital Coach provides individualized or small group assistance to who need affordable home internet service, affordable internet-capable devices, and coaching in introductory digital skills to become effective home internet users and be able to participate online fully. This assistance may be provided in or by voice telephone, email, text, video chat, and other communication methods that work for the participant.

ESSENTIAL FUNCTIONS:

• Develop and implement a plan in collaboration with the Economic Access Manager
• Ensure reporting requirements are in compliance with grant documents
• Develop proposals for funding, using supportive data in coordination with Economic Access Manager
• Use GoEngage to track participants' progress and assess programmatic utilization
• Provide expert feedback to Economic Access Manager about the progress, flow, successes, barriers of the program
• Prioritize work effectively, including, at a minimum, providing quality services, completing paperwork to meet deadlines and comply with program/grant requirements
• Market program to ensure public awareness; develop and update program marketing and outreach plan; utilize social media and NEKCA Community Engagement Manager for programmatic outreach
• Oversee recruitment and enrollment of participants in the program
• Attend and participate in staff, agency and community meetings deemed necessary for job performance
• Recruit, schedule and train volunteers for program needs
• Design oversee and facilitate access to trainings, coaching, and services for participants

DUTIES AND RESPONSIBILITIES:

• Will develop digital access engagement strategies and content for and deliver training.
• Will work as a community liaison to leverage engagement and track outcomes for the digital access effort.
• Will launch an outreach campaign to community members who may be eligible for the digital access program.

Core Competencies:

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.
• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
• Proficiency in Microsoft Office products and database management systems.
• This position is considered a mandated reporter.
• Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)
• Demonstrate positive problem-solving skills in stressful situations.
• Demonstrate the ability to work effectively as part of a team.
• Demonstrate familiarity with and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
• Maintain confidentiality.
• Complete all required training and professional development.

Core Values:

• Demonstrate competency in all five areas of NEKCA’s Core Values.
• Empower individuals to recognize and utilize their potential for growth and positive change.
• Build and maintain strong relationships with the local community.
• Involve community members in the organization's initiatives and decision-making processes.
• Uphold ethical standards in all interactions with participants and the community.
• Participate in self-reflection and self-care practices to prevent burnout.
• Adhere to ethical guidelines and professional codes of conduct.
• Maintain participant confidentiality and ensure participant safety.
• Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
• Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users.
• In person attendance required during scheduled hours as defined by your supervisor.
• Be respectful and sensitive to participants’ unique situations and challenges.
• Represent NEKCA in public and advocate for its mission.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. The position occasionally requires bending, stooping, or reaching for items. Standing or moving around the office area. Occasional work performed outdoors and at external community locations

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of their job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities.

Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

Education and Experience:

BA (preferred)

1-2 relevant experience required;

3-4 years preferred

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.

Transportation Requirements:

This position requires that employees possess a valid driver's license, favorable driving record results and have access to dependable transportation.