Night Manager at Marriott Chattanooga – Chattanooga, Tennessee

Job Title: Night Manager Department: General and Administrative

Reports to: General Manager Status: Exempt

Job Summary:

The Night Manager is responsible for overseeing all guest service operations during scheduled evening, weekend, and night shifts. Acting as the Manager on Duty (MOD), this role is responsible for safety and security, ensures a seamless guest experience, and smooth operation of all hotel departments. This role provides property-wide leadership and operational support, supporting all departments as business levels require.

The Night Manager is the highest ranking leader on property at night and is empowered to make operational decisions, respond to emergencies, and ensure brand service standards are upheld.

Duties/Responsibilities:

· Serve as Manager on Duty (MOD) during evening nights and weekends, overseeing hotel operations and addressing guest concerns, emergencies, or unusual situations

· Oversee overall hotel operations in the absence of executive leadership

· Monitor guest satisfaction and resolve escalated guest concerns promptly and professionally

· Ensure compliance with brand standards, company policies, and safety protocols

· Assist Front Desk with check-ins, check-outs, guest billing, and guest recovery as needed

· Support Food & Beverage operations during peak periods or staffing gaps

· Coordinate with Engineering/Maintenance to address urgent guest room or facility issues

· Provide hands-on operational support in any department as business needs require

· Monitor staffing levels and adjust support accordingly

· Conduct routine property walks to ensure safety, cleanliness, and security

· Respond to fire alarms, medical incidents, disturbances, and other emergencies in accordance with hotel emergency procedures

· Complete detailed incident reports and maintain accurate shift logs

· Ensure building access and security protocols are followed

· Act as the primary point of contact for emergency responders if needed

· Communicate key issues, guest concerns, and operational updates to department heads and the General Manager

· Ensure a smooth handoff to morning leadership

· Monitor and verify completion of nightly procedures and tasks

· Monitor cash handling and credit procedures in accordance with policy

· Maintain detailed shift logs and reports to ensure continuity of operations.

· Perform other duties as assigned by management

Required Skills/Abilities:

· Strong leadership and supervisory skills with the ability to manage staff in a fair and professional manner

· Ability to make independent decisions

· Excellent conflict resolution and guest recovery skills

· Ability to remain calm and decisive in emergency or high-pressure situations

· Strong organizational and time-management skills

· Working knowledge of hotel operations across Front Desk, F&B, Housekeeping, and Engineering

· Flexible availability including nights, weekends, and holidays

Education and Experience:

· Prior hotel leadership experience required

· Experience in multiple departments preferred

· CPR/First Aid certification (or ability to obtain)

Supervisory Responsibilities:

· Act as highest ranking leader on property during assigned shifts in the absence of senior management

· Provides direction and support to overnight associates across departments

Physical Requirements:

· Ability to stand or walk for extended periods (up to 8 hours)

· Ability to bend, reach, stretch, and lift/carry up to 30 lbs

· Clear communication skills, both verbal and written, with ability to hear and respond in English

· Manual dexterity to use computer systems, phones, and office equipment

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. v