January General Manager at Southall – Franklin, Tennessee

January General Manager

Full Time, Exempt

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The January General Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence and Michelin caliber hospitality, in alignment with Southall’s Michelin Green Star recognition. The January General Manager will oversee all front of house and guest facing operations, ensuring seamless service delivery across the Inn, dining venues, and signature weekend experiences, including Country Brunch and Afternoon Tea.

Responsibilities

• Champion and actively teach Forbes Five-Star service standards and Michelin service principles to all relevant team members
• Ensure service culture reflects refinement, warmth, and precision consistent with Michelin Green Star values of sustainability and thoughtful hospitality
• Conduct daily service briefings, coaching sessions, and hands-on-floor leadership to maintain consistency and excellence
• Oversee daily operations of the Inn and guest-facing outlets
• Maintain exceptional standards of cleanliness, presentation, and guest readiness throughout the property
• Collaborate closely with culinary, events, and farm teams to ensure cohesive guest experiences
• Directly oversee weekend Country Brunch and Afternoon Tea service, ensuring flawless execution and memorable guest experiences
• Coordinate staffing, service flow, reservations, and guest pacing for high-volume weekend services
• Ensure menus, presentation, and service rituals align with Southall’s luxury brand standards
• Serve as the primary on-site leader for guest satisfaction and service recovery
• Proactively engage with guests to anticipate needs and resolve concerns with grace and discretion
• Foster repeat visitation and strong word-of-mouth through personalized hospitality
• Lead, inspire, and hold teams accountable to elevated service expectations
• Model professionalism, empathy, and attention to detail at all times
• Support onboarding and ongoing training of seasonal or rotating staff during January operations
• Perform additional duties and projects as assigned by Southall leadership

Our Top Candidate

Skills & Experience

• Minimum of 5–7 years of luxury hospitality management experience, preferably in Forbes- or Michelin-recognized properties
• Demonstrated experience training teams in Forbes and Michelin service standards
• Strong understanding of refined dining service, including brunch and tea service formats
• Exceptional leadership, communication, and organizational skills
• Ability to lead by example in a fast-paced, high-expectation environment
• Passion for sustainability, thoughtful hospitality, and guest-centered service

Education & Experience

• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered
• Must be able to push, pull and lift 50 lbs
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.