Patient Access and Insurance Specialist at Carelink, Inc. – East Providence RI, Rhode Island

We are seeking a dynamic, adaptable Patient Access & Insurance Specialist to join our healthcare team. This role is perfect for someone who thrives in a fast-paced environment, understands the complexities of medical insurance, and enjoys wearing multiple hats.

As a key member of our operations team, you will serve as a central hub for patient coordination, insurance management, and administrative support—helping ensure a seamless experience for both patients and providers. If you are proactive, tech-savvy, and passionate about healthcare, this is an exciting opportunity to make a meaningful impact.

What You’ll Do:

• Serve as a primary point of contact by managing incoming calls, scheduling appointments, and directing inquiries efficiently
• Coordinate and maintain accurate patient records within the EMR system
• Act as a liaison between patients, providers, and internal teams to optimize scheduling and service delivery
• Navigate and support insurance verification, eligibility, and billing processes
• Manage patient communications via phone, email, and electronic systems
• Assist with billing workflows, reporting, and documentation
• Maintain organized filing systems and databases
• Handle incoming/outgoing mail, faxes, and administrative correspondence
• Provide exceptional patient support by answering questions and guiding them through services
• Ensure accuracy of patient information, including medical history and visit details
• Uphold strict HIPAA compliance and patient confidentiality standards
• Monitor and maintain medical supply inventory and equipment readiness
• Support providers with preparation, coordination, and occasional travel as needed
• Contribute to a positive, efficient, and collaborative work environment
• Take initiative on new projects and continuously look for ways to improve processes

What You Bring:

• Strong working knowledge of medical insurance, billing, and healthcare workflows
• Exceptional organizational skills with the ability to multitask and pivot quickly
• Excellent communication and interpersonal abilities
• High attention to detail and problem-solving mindset
• Advanced comfort with technology, EMR systems, and digital tools (with ability to train others)
• A flexible, team-oriented attitude with a willingness to jump in where needed
• Commitment to maintaining confidentiality and compliance standards

Qualifications:

· 1+ year of professional experience in a medical office

· Experience with EMR (electronic medical records), medical terminology, and coding is preferred

· Certified Clinical Medical Assistant (CCMA), CNA, or Dental Assistant preferred