Hut Custodian- Shadow Lake Lodge at The Alpine Club of Canada – Canmore, Alberta

About The Alpine Club of Canada

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@alpineclubofcanada.ca.

JOB OVERVIEW

This role requires working in a shift rotation. Working on-site for approximately 2 weeks on with 1 week off, longer shifts are available with the required rest periods between. While on-site you will have free accommodations at the lodge.

This role is responsible for ensuring the safe, clean, and welcoming operation of backcountry huts, outhouses, campgrounds, and trails. The position includes promoting responsible backcountry practices such as Leave No Trace, and verifying hut reservations. Duties involve preventative and general maintenance, including painting, refinishing, repairs, and system checks, while maintaining accurate records of maintenance activities. Acting as a representative of the Alpine Club of Canada (ACC), this position requires professional and approachable interaction with guests and park visitors, while consistently following WHMIS and OH&S standards.

IDEAL SKILLS AND QUALIFICATIONS

· Strong understanding of backcountry etiquette

· Ability to provide clear, friendly guest orientation and customer service.

· Strong communication and interpersonal skills to liaise professionally with park visitors and guests.

· Ability to work independently and in remote backcountry environments.

· Physically fit and able to perform manual tasks, including lifting and outdoor work.

· Familiarity with WHMIS and Occupational Health & Safety (OH&S) procedures.

· First Aid and CPR certification an asset

· Valid driver’s license and comfort traveling to remote facilities.

· Valid Pro-serve for alcohol sales an asset

RESPONSIBILITIES

· Support in General Store as cashier, including POS sales, regular inventory counts, and restocking.

· Provide guest orientation and promote responsible backcountry etiquette, including Leave No Trace principles.

· Verify hut guest reservations.

· Represent the ACC and liaise with park visitors in a professional and approachable manner.

· Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction throughout their stay.

· Perform and oversee daily cleaning activities for cabins, main lodges and washrooms, including sweeping, mopping, dusting, and waste disposal to maintain a clean and welcoming environment.

· Inspect and troubleshoot hut infrastructure and systems and maintain records of maintenance activities and system checks. Regularly monitor and manage water and propane levels to ensure consistent lodge operations.

· General Maintenance: Conduct routine inspections and maintenance of lodge facilities, addressing any repairs or issues as they arise to ensure safety and functionality. Duties include chopping wood, changing over poo barrels, sweeping solar panels, shovelling, and general trail maintenance.

· Inventory Management: Keep track of lodge supplies and alcohol stock; Communicate with ACC operations team to re-order as necessary to maintain adequate stock.

· Safety Procedures: Ensure all operations comply with health and safety regulations, implementing procedures to safeguard both guests and ACC staff. Adhere to WHIMIS and Occupational Health and Safety (OH&S) procedures at all times.

PERKS

· ACC Membership

· Free accommodation while on site for shift

· Use of all ACC huts, free for staff and discounted for friends who tag along!

· Discounted Bike rentals from Canmore hostel

· Discounted hostel stay for friends and family

· Staff BBQs and outdoor activities!

CORE VALUES

The ACC’s core values guide our staff in their decision making, they serve as a compass for attitude and behaviour we exude daily. They promote unity among staff members, and determine how we should treat each other, members, and partners.

If we were in theatre, these core values would set the stage, but because we are in the backcountry, our core values set the ice. Acronym:

· S – Service: Providing exceptional service to our members and teammates. We understand that our purpose is to deliver good work that meets the needs of our members.

· E – Empowerment: Providing others with the space, knowledge, and resources to make decisions and try different approaches encourages autonomy, creativity, and innovation. Empowering individuals fosters a sense of ownership and responsibility, leading to increased engagement and effectiveness in achieving goals.

· T – Teamwork: Collaborating towards common goals of servicing our members and supporting each other through challenges promotes synergy, efficiency, and shared success. Effective teamwork leverages diverse skills, perspectives, and strengths, leading to enhanced problem-solving and achievement of objectives.

· I – Integrity: Upholding transparency and following through on commitments builds trust and credibility within the organization and with external partners. Integrity serves as a moral compass, guiding decision-making, and behavior, and maintaining the organization's reputation and ethical standards.

· C – Communication: Effective communication ensures that information is shared openly and respectfully, allowing for clarity, understanding, and collaboration among team members, partners, and stakeholders. Clear communication fosters trust and helps prevent misunderstandings or conflict.

· E – Environmental Stewardship: Being mindful of our environmental impact. Intentionally prioritize environmental stewardship in all our endeavors.

Communicate, collaborate, and create –that’s how we ACCelerate!

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.