Optometric/Ophthalmic Technician at Metro Eye Complete Family Eyecare – Milwaukee, Wisconsin

Full Optometric Technician

Position Title: Optometric Technician (Ophthalmic)
Position Purpose: Work closely with the Optometrists and other Technicians to provide the very best in eye health care. Provides support as a member of the entire office team to facilitate an outstanding experience for every patient in a complex, fast-paced environment.

Office Description: Metro Eye’s state-of-the-art medical eye care facility is home to Milwaukee’s most dynamic designer eyewear boutique, offering the latest frame and lens technologies in the Historic Third Ward neighborhood. We are an office where a third of the staff averages 9+ years at Metro Eye, a third averages 3+ years and the rest is part of a growing office with the latest eye health technology and forward-thinking leadership! We are a small business with many of the benefits of a much larger company. Metro Eye is a group of hard working, friendly, knowledgeable individuals who enjoy providing exceptional care and customer service to our growing community.

Primary Job Functions:

• Perform entrance testing and diagnostic testing
• Intake of comprehensive medical history, chief complaint and HPI as well as scribing and efficient input of information into electronic health record program
• Triage incoming and outgoing telephone calls, establish a strong rapport, and collect pertinent medical information as well as follow up care and correspondence with patients
• Patient communication for follow-ups and contact lens purchases via email/phone calls
• Knowledge and patient instruction in the care and use of soft/hard/specialty contact lenses
• Dry Eye treatments and instruction
• Maintaining a clean, organized and fully stocked clinic

Qualifications:

• Strong customer service, organizational and people skills, with excellent multi-tasking and prioritization
• Ability to perform continuous detailed tasks with frequent interruptions
• Professional demeanor, self-motivated, and dependable
• Ability to communicate effectively with patients and doctors
• Ability to rapidly analyze and solve problems
• Ability to quickly learn and effectively use medical software applications
• Excellent computer and scribing skills

Requirements:

• 1-2 years Optometric/Ophthalmic Technician Experience
• Minimum High School Diploma, some college work or related degree preferred, or equivalent

Benefits:

• Competitive Wages
• Simple IRA with employer match
• Health Insurance with employer contribution (Full-time)
• Dental Insurance
• HSA with employer match
• Paid Holidays
• Short-term, Long-term Disability and Life Insurance (employer paid)
• Covered Parking with employer contribution
• Employee Assistance Program