Collections Assistant at Blaze Credit Union – Saint Paul, Minnesota

Role: The Collections Assistant will carry out all collection administrative activities for the credit union to maintain compliance, reporting responsibilities, payment processing and internal quality control of the department.

Major Duties and Responsibilities

• Responsible for all collection activities for the credit union relating to role or as assigned
• Responds to all member and employee questions regarding collection accounts/items
• Responsible for processing payments from members and vendors
• Works with collections staff to ensure processing of referrals to legal and/or third-party agencies are completed timely
• Prepares delinquent accounts and loans for further legal action, or placement with collection agencies
• Completes all report reviews and tasks assigned within reports
• Completes timely internal quality assurance and quality control tasks as assigned
• Assists with daily negative account charge offs and procedures related to charge offs
• Assists with bankruptcy filings
• Assists in preparing delinquency reports and ensuring accuracy of information.
• Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes
• Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union
• Maintains timely and regular attendance to meet department needs
• Easily adapts to change and embraces new ideas
• Prioritizes and manages multiple demands
• Models Blaze GPS core values and service expectations
• Meets scorecard performance goals
• Adheres to all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent
• Minimum of one (1) to two (2) years' experience in retail or financial industries

Demonstrated Knowledge

• Verbal and written communication skills and well organized
• Intermediate knowledge of Microsoft Office a must
• Able to perform basic mathematical calculations
• Working knowledge of Microsoft Office products
• Multi-tasking ability

Communication Skills

• Ability to interact/respond to members/staff politely based on a general 'script'; written communications are templated.

Physical Requirements

• Ability to sit for long periods; answer calls; operate computer; limited travel.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $22.53 - $24.50. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.