Customer Success Manager in UK at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United Kingdom.

This role is focused on ensuring enterprise customers achieve maximum value from advanced digital identity verification solutions. You will act as a trusted advisor, combining technical expertise with strong relationship management to support customer adoption, retention, and growth. Working closely with cross-functional teams, you will help shape customer journeys and ensure alignment between business goals and product capabilities. The position requires a balance of strategic thinking and hands-on execution in a fast-paced, scale-up environment. You will serve as the voice of the customer internally, influencing product development and continuous improvement. This is an impactful role for someone who enjoys solving complex challenges while building long-term partnerships with global clients.

• Build and maintain strong relationships with enterprise customers in close collaboration with Account Management
• Act as the primary advocate for customers internally, ensuring their needs and feedback are clearly represented
• Develop deep expertise in identity verification solutions and provide both technical and functional guidance to clients
• Drive product adoption and ensure customers are effectively using solutions to achieve their business objectives
• Lead regular business reviews to track progress, align on goals, and identify opportunities or risks
• Collaborate with Product, Engineering, Support, and Sales teams to ensure customer success across the lifecycle
• Identify expansion opportunities and support revenue growth initiatives alongside Sales teams
• Proactively monitor customer health, mitigate churn risks, and develop corrective action plans when needed

• 5+ years of experience in a technical, customer-facing role such as Customer Success, Technical Account Management, or Solutions Consulting
• Strong ability to communicate complex technical concepts clearly to business stakeholders
• Proven experience managing customer relationships in fast-paced, high-growth environments
• Strong analytical skills with the ability to track, break down, and manage technical initiatives
• Excellent interpersonal and communication skills, with a strong customer-first mindset
• Ability to multitask, prioritize, and perform effectively in ambiguous environments
• Proactive mindset with the ability to identify improvements in processes and workflows
• Experience working cross-functionally with technical and commercial teams
• Familiarity with tools such as Salesforce, JIRA, Confluence, or Postman is a plus
• Knowledge of identity verification, KYC/AML, or digital onboarding solutions is highly desirable

• Competitive compensation package
• Flexible working arrangements, including remote options
• Opportunity to work with global enterprise customers across multiple industries
• Exposure to cutting-edge identity verification and AI-driven technologies
• Career growth opportunities in a fast-scaling international environment
• Collaborative, multicultural, and inclusive team culture
• Learning and development opportunities to support continuous professional growth
• Chance to contribute to solutions that improve online trust and security globally