Zingerman's Roadhouse Barback in Ann Arbor, Michigan at Zingerman's

The Roadhouse Barback and Bartender Support position does exactly that- supports the bartender and our guests! You will be responsible for assisting with: stocking and inventory behind the bar, cleanliness and organization during service, accurately and effectively communicating with bartenders for other tasks, assisting in closing duties, and providing the Zingerman’s Experience to each guest.

Hours & Availability: Part-Time, up to 29 hours per week, including weekends and holidays. Must be available both morning and night. Typical shifts are 2pm-9pm, 9am-2pm, 3pm-10pm.

Compensation: $16-$19/hour - $8.50/hour base wage plus tips)

Our Performance Expectations are:

• Arrives on time for all shifts, meetings, and classes
• Contributes a positive attitude and to the no drama workplace by going direct, and having a solution based mindset for opportunities
• Follows Roadhouse table maintenance systems: marking, pre-bussing, setting, etc.
• Follows the staff member guidelines
• Participates in monthly specials presentations/tastings

Essential Functions:

• Stocking and maintaining inventory behind the bar
  • Ensuring necessary ice bins are full
  • Glassware is fully stocked and polished
  • Fruit and other garnishes are fully stocked, fresh and rotated according to FIFO and proper labeling
  • Plates, silverware, napkins, and menus behind the bar
• Adhering to proper cleaning procedures and organization during shift
  • Ensuring the countertop is clean and always wiped down
  • Putting any bottles or miscellaneous items away that may have gotten left out: keeping that area always clean and presentable
  • Washing dirty equipment or glassware, and putting it away so we are always stocked
  • Empty bus tubs, pre-bus bar guests, and prevent any clutter
• Providing support to the bartenders
  • Asking the team what you can do for them
  • Refilling guests waters, soda, or coffee at the bar
  • Assist service bar, as needed, in pouring draft beer, wine, or making non-alcoholic specialty drinks
  • Providing proper table maintenance to guests seated at the bar, high-top tables, and chefs counter, and bussing and resetting those spaces efficiently.
  • Changes kegs, sorts returnables, and maintains the keg cooler
  • Be proactive and engaged in service to grab anything the guest might need: additional napkin, soup spoon, mussel bowl, or condiments
• Assisting in closing duties such as:
  • Taking out trash and recycling
  • Assist in restocking wine and beer
  • Empty all remaining bus tubs behind the bar
  • Take back any mats that need to be
  • Empty and refill the 3 compartment sink
  • Leave a clean workspace
• Able to assist guests with order selection by providing knowledgeable and accurate information about all menu items
• Actively engages to learn how to pair the menu items with wines and beers
• Follows Roadhouse systems for wine service
• Prepares beverages - coffee, soft drinks, water
• Keeps updated on specials and menu updates (including 86 lists)
• Follows our system for collecting/communicating/connecting “the dots” about our guests
• Resolves customer complaints and makes it right for the customer
• Communicates customer compliments, complaints and suggestions. Follows the training compact and takes responsibility for his or her training. Follows the three steps to great service and the five steps to handling a customer complaint
• Seeks manager/supervisor assistance with guests when appropriate

Non-Essential Functions:

• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Documents customer compliments, complaints and suggestions.

Our Event Staff performance expectations are:

• Is able to follow directions in the moment, under time pressure, with a smile
• Can work long shifts that require standing/walking/bending/lifting throughout shift
• Has excellent communication skills
• Has the ability to handle multiple tasks at one time and stay focused
• Stays well organized with a strong attention to detail
• Has reliable transportation
• Serves food and beverages carrying large, heavy trays
• Sets up and tears down events including tables, chairs, place settings, linens, buffets
• Stocks and replenishes food stations/buffet tables
• Assists bartenders as needed, including serving beer and wine on occasion
• Busses tables and works to keep guest spaces clean and tidy

Physical Demands:

• Must be able to move and position self around the bar, the kitchen, and the basement.
• Bending, stooping, and being positioned upright for long periods at a time
• Must be able to safely lift up to 50 lbs (including up and down stairs)
• Must be able to balance and relocate a tray with drinks and/or dishes
• Ascends/Descends between the basement and main floor

The Success Patterns for this position are:

• Someone who takes responsibility and initiative to learn and grow
• Has a reputation for excellent relations with guests and front and back of house staff
• Has worked effectively as part of a team
• Bold! Engaging! Entertaining!