CUSTOMER SERVICE REPRESENTATIVE in Valencia, California at Racing and Performance LLC

Air Flow Research (AFR) — Customer Service Representative

Location: 28611 Industry Dr, Valencia, CA 93551
Shift: Monday–Friday, 8:00 AM – 5:00 PM (Occasional overtime during peak production seasons)
Compensation: Competitive hourly rate (based on experience) + Benefits

Position Summary

Air Flow Research (AFR), a leader in high-performance cylinder head and induction component manufacturing, is seeking a detail-oriented and customer-focused Customer Service Representative to join our Sales & Customer Support team. This role is essential in ensuring accurate order processing, providing timely and professional customer communications, and supporting internal teams in delivering world-class service to racers, engine builders, and performance enthusiasts worldwide.

Key Responsibilities

Data Entry & Order Processing

• Accurately enter orders, quotes, and returns into AFR’s ERP/CRM system (Syspro).
• Validate order details, pricing, and part numbers against catalogs and inventory.
• Maintain current and accurate customer account records.
• Process credit card transactions, purchase orders, and invoices.
• Monitor back orders and communicate lead times to customers.

Customer Service

• Serve as the first point of contact for phone, email, and live chat inquiries.
• Respond promptly to product, order status, and technical questions (with technical team support as needed).
• Resolve order discrepancies, shipping concerns, and returns in line with company policies.
• Assist customers in product selection and application guidance when appropriate.
• Conduct post-sale follow-ups to ensure customer satisfaction.

Administrative & Sales Support

• Provide data entry support to the Sales team.
• Assist in creating customer account reports and sales summaries.
• Coordinate with Shipping and Production to meet delivery timelines.
• Maintain organized and accessible files, records, and documentation.

Required Qualifications

• High school diploma or GED (Associate’s or Bachelor’s degree preferred).
• 1+ year of customer service or data entry experience (automotive aftermarket preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to learn ERP/CRM software (Syspro) quickly.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience in the automotive performance aftermarket industry.
• Familiarity with engine components and related terminology.
• Knowledge of inventory management systems.

Key Competencies

• Accuracy & Attention to Detail – Maintains precise data and follows processes.
• Customer Focus – Builds strong relationships and delivers responsive service.
• Time Management – Prioritizes effectively in a fast-paced setting.
• Collaboration – Works seamlessly with Sales, Production, and Shipping teams.
• Problem Solving – Resolves customer issues quickly and professionally.

Work Environment

• Office-based role with standard business hours.
• Frequent computer, phone, and office equipment use.
• Occasional overtime during peak production periods.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and company holidays.
• Employee discounts on AFR products.

About Air Flow Research

Founded in 1970, Air Flow Research is an industry leader in high-performance cylinder head and induction component manufacturing. Known for innovation, precision, and quality, AFR serves racers, engine builders, and performance enthusiasts worldwide. Our success is built on teamwork, craftsmanship, and a passion for horsepower.