Retail Customer Care Specialist at Valore Campus – Santa Clara, California

Hourly Rate: $24 an hour

Location: SCU Campus Store

Santa Clara University, Santa Clara, CA

Job Summary: The Retail Customer Care Specialist is responsible for providing exceptional customer service and operational support at the campus bookstore and apparel shop. This role ensures a seamless shopping experience for students, faculty, and staff by assisting store management to oversee day-to-day operations, maintaining accurate inventory, and supporting merchandising strategies to drive sales. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to foster a positive and productive store environment.

Key Responsibilities:

Store Operations:

• Oversee daily opening and closing procedures, ensuring adherence to company policies and security protocols.
• Maintain a clean, organized, and visually appealing store environment.

Customer Service:

• Provide a welcoming and professional experience to all customers, offering assistance with product inquiries, order placements, and purchases both in-store and online.
• Address customer concerns and complaints promptly, escalating complex issues to store management as needed.
• Stay informed on current promotions, store policies, and product offerings to accurately assist customers.

Inventory Management:

• Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
• Regularly monitor inventory levels, notifying management of potential stock shortages to avoid disruptions in product availability.
• Participate in inventory audits and ensure compliance with company standards for stock handling.

Merchandising & Sales:

• Collaborate with store management on merchandising plans to enhance product displays and create engaging in-store experiences.
• Implement visual merchandising guidelines and refresh displays regularly to align with promotions, seasonal trends, and customer preferences.
• Identify and recommend opportunities for promotional items and clearance sales to maximize revenue.
• Plan and host pop-up shops to sell merchandise at athletic and other events around campus.

Team Collaboration & Leadership:

• Support and guide team members to ensure smooth store operations and maintain a high level of customer service.
• Foster a positive work environment that encourages teamwork, initiative, and continuous improvement.

Qualifications:

• Previous retail or customer service experience, preferably in a campus store or similar environment.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Attention to detail, particularly in inventory management and visual merchandising.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work varied shifts, including weekends and evenings, as needed.

Physical Requirements:

• Ability to stand and walk for extended periods, including during shifts that may last up to 8 hours.
• Frequently lift and carry items weighing up to 25 pounds, with occasional lifting of up to 50 pounds.
• Ability to bend, squat, reach, and climb ladders to retrieve merchandise or perform store-related tasks.
• Manual dexterity required for using POS systems, stocking shelves, and handling inventory.
• Ability to perform tasks that involve repetitive motions, such as typing or scanning items.