Ethium Customer Service Representative in San Antonio, Texas at EControls

The Customer Service Representative supports customers throughout the order lifecycle, from order entry and acknowledgment through shipment and delivery. This position serves as a day-to-day point of contact for customer inquiries, maintains accurate order information in EnterpriseOne (JDE), and coordinates with Planning, Shipping, and other internal teams to provide timely updates and resolve routine order issues. The role is focused on responsive service, accurate execution, and providing a positive customer experience.

Key Job Elements

· Enter and process customer orders accurately and on time in EnterpriseOne (JDE), including order data entry, order changes, and retrieval and processing of portal orders.

· Respond promptly and professionally to customer questions regarding orders, product or service information, lead times, order status, and shipping.

· Prepare and communicate order acknowledgments, confirmed ship dates, shipment tracking information, and other relevant order updates.

· Proactively notify customers of delays, changes to lead times, or other order issues; communicate available alternatives when appropriate and confirmed internally.

· Coordinate with Planning, Shipping, and other internal departments to follow up on customer requests, confirm order details, and help resolve routine issues.

· Maintain accurate and complete customer and order records in the ERP system and related databases.

· Monitor open orders and follow up on outstanding items to help ensure customers receive timely, accurate information.

· Escalate complex customer concerns, recurring issues, or requests requiring exceptions or management decisions to the Manager – Customer Service.

· Support the management of demo equipment inventory by tracking unit location, condition, and availability; processing check-outs and returns; and maintaining accurate records.

Requirements

· High school diploma or equivalent required.

· Bachelor’s Degree in Engineering, Business, or Finance preferred.

· One to three years of inside sales, customer service, order management, or related experience preferred.

· Strong written and verbal communication skills, with a professional and customer-focused approach.

· Strong organizational skills and attention to detail, particularly when entering and maintaining order information.

· Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.

· Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

· Experience with ERP or database systems; experience with JD Edwards EnterpriseOne, Oracle, or Agile preferred.

Equal Employment Opportunity

EControls provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, EControls complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.