FRONT OFFICE SUPERVISOR in SAINT IGNACE, Michigan at NORTHERN HOTELS GROUP, LLC

The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure exceptional guest service, smooth check-in/check-out processes, and efficient coordination among front office team members. This role acts as a key leader on shift, supporting the front desk team and ensuring all guest needs are handled promptly and professionally.

Supervise daily front desk operations, including check-in, check-out, reservations, and guest services

Lead, coach, and support front desk agents during assigned shifts

Ensure a consistently high level of guest satisfaction and service recovery when needed

Handle guest concerns, complaints, and special requests in a professional and timely manner

Monitor room inventory, availability, and special requests in coordination with housekeeping and maintenance

Ensure accurate cash handling, billing, and shift closing procedures

Assist with training new front desk team members and reinforcing brand standards

Maintain a visible presence in the lobby to support both guests and team members

Communicate important operational updates between shifts and departments

Support emergency procedures and ensure guest safety protocols are followed

Previous front desk or guest services experience required (supervisory experience preferred)

Strong customer service and conflict resolution skills

Excellent communication and leadership abilities

Comfortable working in a fast-paced hospitality environment

Basic computer skills; experience with hotel PMS systems preferred

Flexible availability, including evenings, weekends, and holidays

Calm and professional under pressure

Strong attention to detail and organization

Team-oriented leadership style

Ability to multitask and prioritize guest needs effectively

This position operates in a hotel front office setting and requires standing for extended periods, frequent interaction with guests, and coordination with multiple departments throughout the property.