Program Manager (Southwest) in Exeter, Massachusetts at NWN

Program Manager (Southwest)

US-MA-Boston

Job ID: 2026-7324
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Remote - Southwest United States

Responsibilities

The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution.

• Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance
• Develop accurate forecasts and proactively manage financial risks across portfolio
• Lead execution of multi-year strategic account plans and growth strategies
• Identify and drive upsell and cross-sell opportunities aligned to client objectives
• Build and maintain senior client relationships; serve as primary escalation point
• Lead and participate in client-facing QBRs and account reviews
• Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
• Establish governance frameworks, including risk, issue, and dependency management
• Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
• Drive service improvement, operational efficiency, and customer experience enhancements
• Manage program execution, including scheduling, reporting, financial tracking, and closure
• Provide leadership and oversight to program/project managers and cross-functional teams
• Understand and articulate NWN service offerings and capabilities
• Represent NWN with customers, partners, and internal stakeholders
• Ensure compliance with organizational standards, policies, and delivery frameworks

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience Required
• 10+ years of IT project / program management experience Required
• Experience managing large-scale or strategic customer engagements
• Experience working with cross-functional teams and stakeholders at all levels
• Subject matter expertise in project and program management best practices (PMBOK-based)
• Strong financial acumen, including portfolio forecasting and margin management
• Experience managing complex programs and multi-project portfolios
• Ability to drive business outcomes through delivery execution and client engagement
• Experience working across Sales, Delivery, Finance, and Legal functions
• Strong leadership, problem-solving, negotiation, and communication skills
• Demonstrated ability to manage competing priorities across multiple accounts
• Experience mentoring and leading Program Managers or PMO team members
• Current PMP Certification Preferred

Requires occasional travel.

After hours support of scheduled after hours client implementation activities.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans