Customer Success Associate - Remote in Bangalore at Dozee

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company.

We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

• Client Support & Project Management:Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction.
• Technical & Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards.
• Data Validation & System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance.
• Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis.
• Performance Evaluation: Generate DMER (Device Monitoring & Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators.
• Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution.
• Onboarding & Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency.
• Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.

• Education: Diploma/Graduation.

• Experience: Minimum 2+years experience.

• Good communication and presentation skills. Must be able to articulate well.

• Prior experience of managing teams.

• Prior experience of setting up operations processes.

• Must have prior experience of CRM/IVR systems.

• Should have a reasonable understanding of operations.

• Should possess business acumen and should be results oriented.

• Should be willing to work from the office, 6 days a week.

• Must have in-depth knowledge of Advanced Excel and MS Office.

About Dozee (www.dozeehealth.ai)

Vision & Mission

Save Million lives with Health AI

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

Videos

1. Science Behind Dozee : Ballistocardiography & Artificial Intelligence

2. 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study

3. Dozee saves life of a mother at home

4. Leading Healthcare Game changers work with Dozee

5. Introducing Dozee VS

6. Dozee Shravan - A clinical grade RPM service

Dozee in News:

• A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

• A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.

• A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.

• Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.

Key Highlights

• Founded : October, 2015

• Founders : Mudit Dandwate, Gaurav Parchani

• Headquarters : Bangalore, India | Houston, USA | Dubai, UAE

• Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

• Stage : Series A+

• Team Strength : 280+

• Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.

• Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

• Achievements

• Forbes India 30 under 30

• Forbes Asia 100 to Watch

• Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

• BML Munjal Award for Business Excellence using Learning and Development

• FICCI Digital Innovation in Healthcare Award

• Anjani Mashelkar Inclusive Innovation Award

• Marico Innovation For India Award

To know more about life@dozee, click here.

Disclaimer:

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics