Sales Manager in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC
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Job Description
OVERVIEW:
At The Westin Nashville, we believe in creating meaningful experiences that inspire our guests, clients, and associates to be their best. We are seeking a driven and relationship-focused Sales Manager to join our high-performing team and help grow business at one of Nashville's premier hospitality destinations.
In this role, you will be responsible for identifying, soliciting, and securing group business opportunities while building lasting relationships with clients and partners. Through a consultative and service-oriented approach, you will maximize revenue opportunities, exceed sales goals, and deliver exceptional experiences from the initial inquiry through event execution.
The ideal candidate is a proactive sales professional with a passion for hospitality, strong business acumen, and a commitment to delivering service excellence. As a key member of our Sales team, you will collaborate across departments to ensure seamless communication, successful event execution, and memorable experiences that foster client loyalty and support the continued success of The Westin Nashville.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here:
- Parking: Full-Time associates – FREE
- Associate Meals – FREE
- Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.
ESSENTIAL FUNCTIONS:
- Proactively identify, solicit, and secure group business opportunities to achieve individual and hotel revenue goals.
- Build, maintain, and strengthen relationships with new and existing clients, industry partners, and community organizations to drive customer loyalty and future business.
- Manage the sales process from initial inquiry through contract execution, including conducting site tours, preparing proposals and agreements, negotiating terms, and closing business opportunities.
- Collaborate with internal and external sales partners, Event Management, and hotel operations teams to ensure seamless communication, successful program execution, and exceptional customer experiences.
- Deliver service excellence throughout the customer journey by understanding client needs, exceeding expectations, and fostering long-term relationships.
- Monitor market trends, competitive activity, and business opportunities to develop effective sales strategies and maximize hotel revenue.
- Utilize sales systems, technology platforms, and reporting tools to manage accounts, track performance, and maintain accurate records and communications.
- Effectively prioritize responsibilities, analyze business needs, and make informed decisions that support departmental goals and overall hotel success.
- Represent The Westin Nashville with professionalism and integrity through client meetings, sales calls, industry events, trade shows, and networking opportunities.
- Support and uphold Marriott and Westin brand standards while contributing to a culture of collaboration, innovation, and exceptional hospitality.We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA: Exempt
Reports To: Director of Sales
We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.