Central Scheduler in Lawrence, Massachusetts at Merrimack Health

As the Central Scheduler, you will be under the direction of the Coordinator and/or Manager of Patient Access. The Patient Access Services Scheduler performs a variety of complex duties for the registration and scheduling of patients for medical procedures, tests and associated ancillary services.

Duties and Responsibilities:

• Schedules patients for services, tests and procedures according to the established guidelines and criteria.
• Accurately obtains and enters appointment, demographic and insurance information into the electronic EMR during the scheduling process.
• Ability to toggle between multiple screens and utilize multiple modules simultaneously.
• Obtains and scans physician orders per protocol.
• Reviews the procedure/test to ensure it meets medical necessity guidelines, alerts ordering physician’s offices as needed, and generates a Medicare ABN as appropriate.
• Verifies patient insurance coverage via electronic-based eligibility systems.
• Complies with the insurance referral and authorization guidelines when scheduling

Required:

• High School diploma or equivalent
• 1+ year of related experience
• Computer experience to include prior EMR and Microsoft Office.
• Typing skills of approximately 45/50 words a minute
• Excellent customer service and communication skills.
• Ability to work in a high-volume team-oriented environment.
• Ability to take direction and work independently.

Preferred:

• Bilingual English/Spanish
• Knowledge of medical terminology, third party payer billing and managed care requirements.