Tech Services Specialist in Newnan, Georgia at DataDeletionTarget

Job summary: Responsible for the resolution of CMP customers' technical challenges with recreational water products such as Pools, Spas, baths, etc.

• Advise sales, engineering, and product design on product specific challenges to ensure next generation designs consider existing design field issues
• Provide telephone and field support to customers regarding how all CMP parts are used in the field or integrate or replace competitive parts
• Setup warranty stations as necessary to ensure full warranty coverage across the US
• Support RMA process to ensure products are returned and customers receive replacement product as necessary
• Participate in New Product Introduction as required
• Support the Customer Service team as needed
• Train Customer Service and Sales teams on fit, form and function as well as frequent field questions
• Maintain necessary documentation on tech service calls
• Attend trade shows as required
• Travel at a moment's notice to support field issues as necessary

• Travel required: 10-30%
• Fluid Hydraulic knowledge and experience
• Mechanical knowledge
• Electrical Experience; ability to read technical and wiring diagrams
• Problem solving skills are a must
• CPO Certification or equivalent a plus
• Basic electrical and mechanical aptitude to support both phone and field service technical issue resolution
• Demonstrate ability to communicate at all levels of the customers' organization
• Ability to work within the company's ERP and CRM environments
• Able to work with little supervision
• Basic Microsoft Office skills including Outlook, Excel, and Word