Program Manager in Paducah, Kentucky at The Commitment House LLC

Position Title: Program Manager

Position Status: Full-Time

Supervisor: Program Director

Work location: All

Status E

Pre-Employment Requirements:

• Drug test
• Criminal Background check – over two years since prior conviction
• TB skin test: Must have a test or provide proof of one within the past year.
• Must have a valid driver’s license with reliable transportation.
• High school diploma with equivalent experience in a related field.

Position Summary: Responsible for the health, safety and well-being of each resident to ensure the highest level of care is provided.

Skill Sets: Demonstrate good oral and written communications. Maintain supportive and encouraging working relationships with supervisor, leaders and clients. Demonstrate a non-judgmental and non-biased disposition regarding clients. Basic computer skills are required.

Physical and Environmental Demands: Visual acuity and manual dexterity are needed for completing required paperwork. Frequent talking and hearing are needed for communicating with leaders, families, and other service providers. The physical demands are light with walking, standing, and occasional stooping.

Job Responsibilities:

1. Provide quality customer service to personnel, persons served, families and stakeholders.
2. Help maintain the health, safety and welfare of personnel, person served and stakeholders.
3. Ensure the agency is operating to CARF accreditation standards.
4. Ensure the agency is adhering to state and federal licensure and regulations.
5. Answer cell phone and take messages after hours and respond within 2 hours, unless utilizing PTO.
6. Correspond through email after hours and respond within 2 hours, unless utilizing PTO.
7. Supervise all shifts of Substance Abuse Technicians (SATs) and Peer Support Specialist (APSSs).
8. Prepare a weekly work schedule for SATs and PSSs by Friday close of business.
9. Spend a minimum of 4 hours on a different shift each week submit monthly audit.
10. Collaborate with Program Director on all hiring needs and participate in the interview process.
11. Ensure all clients are entered into the EMR upon arrival and all intake documentation completed including photos.
12. Ensure staff is consistently documenting patient communication.
13. Ensure the cleanliness of the facility meets TCH standards.
14. Prepare staff and clients for weekly linen cleaning, develop a weekly laundry schedule, and conduct a linen count.
15. Ensure all staff are adhering to safety policies for cleaning chemicals.
16. Ensure clients are not using cleaning chemicals unsupervised.
17. Monitor cleaning supply levels and usage rates at the facility.
18. Facilitate group sessions as needed- train and monitor group notes for thoroughness.
19. Be able to complete and pass a driver's evaluation in order to transport clients as needed.
20. Monitor, evaluate and document group session participation in collaboration with the treatment team.

1. Ensure all non-therapy appointments for clients are scheduled after class.
2. Ensure that all TCH property is returned when clients discharge, or transition. (i.e. books, linens, towels, pillows etc.) and that clients receive their property when they discharge.
3. Conduct disciplinary conferences at the request of the Program Director and/or Executive Director.
4. Train employees and monitor compliance in the completion of the Medication Administration Record (MAR) form.
5. Verbally de-escalate tense or aggressive situations to calm client’s and or staff.
6. Address and document all incidents on an incident report form within 24 hours.
7. Facilitate coordination of client accessibilities request.
8. Facilitate legal communication with outside resources (ie court date adjustments, letters of completion and participation)
9. Facilitate communication and create strong relationships with referral sources and outside resources.
10. Other duties as assigned.

General Standards:

1. Exemplify Core Values
2. Follow the Ethical Code of Conduct
3. Follow the Chain of Command
4. Maintain Confidentiality in accordance with HIPAA regulations
5. Maintain a safe environment for recovery
6. Maintain all requirements for job duties to include but not limited to TB skin test and any continuing education requirements necessary.