Technical Account Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in India.

In this role, you will act as the key technical bridge across implementation and customer success functions, ensuring enterprise clients experience seamless onboarding and long-term platform success. You will own the backend technical setup of client environments, including integrations, data flows, and system configurations, while ensuring accuracy and scalability from day one. The position requires close collaboration with implementation managers and customer success teams to translate business needs into robust technical solutions. You will also support post-launch operations by resolving configuration challenges, enhancing integrations, and maintaining data integrity. In addition, you will play a critical role in enabling reporting and analytics that drive client insights and engagement outcomes. This is a high-impact role in a fast-paced SaaS environment where technical depth and client-facing communication are equally important.

• Lead and coordinate complex technical implementation workstreams, ensuring timely delivery of integrations, configurations, and go-live milestones.
• Manage backend setups including SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization.
• Validate and test integrations with external tools such as MS Teams, Slack, and Zoom to ensure seamless deployment.
• Translate client requirements into scalable backend configurations in collaboration with implementation and customer success teams.
• Provide ongoing technical support for customer success teams, including platform configuration updates and issue resolution.
• Own reporting and analytics delivery, ensuring data accuracy and generating insights on engagement and ROI.
• Develop custom reporting solutions when standard outputs do not meet client requirements.

You bring strong experience in technical SaaS environments, combining implementation expertise with client-facing communication skills. You are highly structured, detail-oriented, and comfortable managing multiple technical workstreams simultaneously. You thrive in problem-solving scenarios and can explain complex technical concepts in a clear, business-friendly way.

• 3+ years of experience in Technical Account Management, Implementation, or Technical Support in a SaaS environment
• Strong understanding of SSO (Azure, Okta), APIs, data integration, and system configurations
• Experience working with data management and reporting tools (Excel and/or similar platforms)
• Proven ability to manage multiple complex technical projects and enterprise-level deployments
• Strong communication skills to bridge technical and non-technical stakeholders
• Analytical mindset with ability to interpret data and provide actionable insights
• High level of resilience and ability to perform under pressure and tight deadlines
• Experience with ERP/CRM systems and enterprise integrations is a plus

• Competitive salary package aligned with experience (12–18 LPA range)
• Remote-first work setup within India
• Opportunity to work with enterprise SaaS clients and complex technical ecosystems
• Exposure to advanced integrations, APIs, and modern SaaS infrastructure
• High-impact role connecting implementation, customer success, and engineering teams
• Fast-paced environment with strong ownership and autonomy
• Opportunities to grow technical and client-facing expertise in a scaling organization