Performance Assurance Services Manager in Lynnwood, Washington at University Mechanical Contractors, Inc

Starting Salary: $130,000 - $180,000; depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview

The Performance Assurance Services (PAS) Group Manager is responsible for day-two customer success functions through continuous improvement that supports successful project delivery and a seamless transition to ongoing service, maintenance, and Measurement & Verification (M&V).

The PAS Manager oversees QA/QC, installation verification, TAB, equipment startups (mechanical and plumbing), commissioning support, warranty tracking/response, initial service agreement handoff, recommissioning, analytics support, and M&V. This role also manages startup technicians, TAB technicians, and the Quick Reaction Team (QRT), and provides qualified factory startup services for third-party vendors.

Collaboration is crucial in this role, as it requires working closely with our Service Group, Construction Operations, all Lines of Business, Project Management, our Engineering teams, third party commissioning agents, and public and private clients. The manager will be responsible for establishing policies, procedures, standards, workflows, and training programs to ensure safe, consistent, and efficient performance assurance across all projects and deliverables.

Key Objectives / Directives:

• First things first, take care of our employees and existing clients
• Ensure profitability
• Ensure predictable business
• Ensure scalability

Key Responsibilities

Customer & Stakeholder Coordination

• Acts as a single point of contact coordinating services for internal and external customers.
  • Serve as a liaison between field teams and internal departments to resolve issues, escalate risks, and maintain communication.
• Run weekly Service turnover/coordination meetings to track current and future Service scopes and provide status updates.

Sales Support, Estimating, Proposals & Change Management

• Support UMC sales during project planning and estimating; provide quotes to project teams.
• Develop and implement estimating standards and practices for the group.
• Draft and deliver proposals to internal and external customers.
• Track and deliver change order proposals and change orders.

People Leadership & Resource Management

• Provide direct supervision, guidance, and performance management for startup technicians, TAB technicians, and the Quick Reaction Team (QRT).
• Provide resource scheduling, prioritization, tracking, and dispatching for all group resources.
• Monitor staffing levels and identify needs for hiring, cross-training, or reallocation of resources.
  • Help forecast resource needs for upcoming projects and develop short- and long-term staffing plans.
  • Work with HR to support recruitment, onboarding, and workforce planning.
• Support employee growth through coaching, technical training coordination, and career development planning.
• Coordinate with appropriate teams to ensure light-duty or modified-duty assignments are managed appropriately when needed.

Operational Structure, Strategy & Continuous Improvement

• Deliver best-in-class services.
• Develop a clear operational structure for the PAS group, ensuring alignment with organizational goals.
  • Evaluate and implement best practices to increase efficiency, reduce rework, and improve optimization of systems and practices.
  • Recommend organizational placement, workflow enhancements, and operational adjustments based on business needs.
  • Identify gaps in tools, training, staffing, or processes and propose improvement strategies.
  • Partner with leadership to ensure PAS supports broader financial, operational, and strategic priorities.

Project Delivery Oversight (QA/QC, IV, TAB, Startups, Commissioning, Warranty)

• Ensure tasks are completed safely, compliantly, and in accordance with project specifications and internal standards.
• Coordinate with project managers, service teams, and construction operations to align group activities within project timelines.
  • Develop, implement, and refine QA/QC / IV, startup checklists, TAB documentation standards, warranty, service agreement hand-off, commissioning, re-commissioning, analytic support, and M&V procedures, forms, and reports.
  • Review specifications and submittals and provide input and feedback to project teams during the equipment selection and procurement phase.
  • Review installation plans and confirm the field team has all relevant information to support effective project outcomes.
  • Monitor ongoing installation (UMC and other contractors) to ensure a smooth pre-start checklist process.
  • Provide periodic QC checks of overall installation to avoid surprises and setbacks during startup.
  • Coordinate mutually agreeable tasking lists to streamline startup, warranty, and service agreement activities.
• Track deficiency aging and drive closure to achieve zero acceptance-blocking deficiencies at turnover.

Vendor & Subcontractor Management

• Provide qualified factory startups for third party vendors.
  • Coordinate with third-party vendors to meet all startup/commissioning/certification requirements as requested by internal clients.
  • Subcontract and deploy third-party vendors as required to provide best-in-class support for the group’s deliverables.
• Understand third-party vendor scopes and responsibilities and document and communicate deficiencies, warranty calls, and potential back-charge scenarios.

Documentation, Data & Knowledge Management

• Maintain accurate records throughout all processes and ensure all deficiencies are tracked to conclusion.
• Establish a master database of all equipment installed by UMC across all projects, locations, facilities, sites, and customers.
• Populate the database for each project to log and gather all information related to project equipment (assets).
• Capture and catalog all measurements, checklists, photos, logs, and more during group activities on any given project.
• Facilitate the turnover/handoff of all documentation captured to internal and external customers, including the Owner Direct team, to support future service, warranty, and maintenance work.
• Build and maintain corporate knowledge for standard and specialty mechanical equipment vendors and manufacturers.

Safety, Compliance & Warranty Risk Management

• Promote a strong safety culture and ensure all team members follow safety protocols and regulatory requirements.
• Facilitate protection of warranty rights through oversight of storage, maintenance, installation, startup, and commissioning.

Financial & Productivity Management

• Establish budgets for tracking and monitoring productivity and job cost forecasting.

Training & Enablement

• Periodically train technicians, foremen, and PMs on issues related to equipment selection, installation, startup, and performance.

Secondary Responsibilities:

• Develop and maintain client relationships.
• Conduct regularly scheduled one-on-one meetings with direct reports.
• Maintain an active program for recruiting, hiring, and training field technicians in collaboration with the Service Superintendent and Service Project Superintendent.
• Evaluate and implement tools and software to improve delivery and operational efficiency.
• Participate in job site visits with various UMC sales teams, foremen, and technicians.
• Manage, review, and approve timecards, expense reports, and productivity reports.
• Manage and approve time-off requests.

Required Skills and Abilities:

Customer & Stakeholder Coordination

• Strong customer coordination/communication skills.
• Strong written and oral communication skills.

Technical Expertise (HVAC, BAS/DDC/EMS, MEP Systems, Commissioning)

• Strong knowledge of DDC, BAS, and EMS systems and capabilities.
• Strong knowledge of system design and operations of mechanical, piping, and plumbing systems.
• Strong HVAC equipment/service knowledge.
• Deep mission-critical commissioning experience (MEP + controls + equipment), strong leadership, and familiarity with the full commissioning lifecycle; certifications.

People Leadership & Culture

• Ability to lead and foster a positive working environment.
• Strong work ethic – results driven.

Planning, Organization & Multi-Project Execution

• Multi-project management skills.
• Advanced organizational and time management skills.
• Ability to manage multiple priorities with precision and professionalism.
• Attention to detail.

Technology & Productivity Tools

• Advanced computer skills including MS suite of products (Word, Excel, Visio, PowerPoint).
• Preferred working knowledge of Smartsheet, Viewpoint, Autodesk Construction Cloud (ACC), Office 365, SharePoint, TrackVia, Vista, Quick-Pen, Blue Beam (Adobe), and competency in applications of various types (IoT).

Supervisory Responsibility:

• Start-up Technicians
• TAB Technicians
• QRT Technicians
• Project Coordinator

Preferred Education and Experience:

• 10+ years of experience in HVAC, building automation, mechanical systems, plumbing systems, refrigeration systems and construction startup/commissioning roles.
• QA/QC certification(s) as CQM or equivalent.
• Certified Commissioning Authority (CxA) from the AABC Commissioning Group (ACG) or the Certified Commissioning Professional (CCP) or equivalent.
• Various equipment factory certifications and training.
• Controls system certification(s) such as Distech, Honeywell, JCI, Alerton, or Siemens.
• Electrical Administrator in Washington state.
• Leadership or supervisory experience.

Required Licensing and Other Certifications:

• Maintain a valid driver’s license and satisfactory driving record.