Membership Coordinator in Jacksonville, Florida at Girl Scouts of Gateway Council

Title: Membership Coordinator

Reports to: Director of Membership

Classification/FLSA Status: Regular, Full Time, Non-Exempt

Location: Based in and regularly working throughout the assigned community and/or jurisdiction

The Membership Coordinator supports the council’s recruitment, conversion, troop start up, and membership renewal goals by engaging directly with families, schools, and community partners. This role is responsible for the end-to-end member placement process, ensuring prospective girls and adults are successfully converted and connected to troops or other Girl Scout experiences.

The Membership Coordinator also acts as a front-line driver of new member acquisition, through successful execution of recruitment events, follows up with prospective members, completes back-office placement and registration work, and delivers high-quality customer service throughout the joining experience. Working in close partnership with the broader membership team, this role ensures increased girl and adult participation within an assigned area, directly contributing to the achievement of membership growth targets.

• Manages and oversees the member pipeline for an assigned geographic area and guides potential members through the conversion process through phone, email, and virtual meeting communication methods.
• Generates, manages, and converts leads through community events, school presentations, tabling opportunities, digital referrals, and direct outreach to families and prospective volunteers.
• Supports the execution of recruitment events and membership growth strategies that are engaging, welcoming, reflective of Girl Scout programming, informative, and result in successful girl and adult membership increases in designated areas.
• Support troop formation meetings and events by coordinating logistics, communicating with interested caregivers and volunteers, and assisting with onsite membership registration.
• Ensures smooth workflow and follow up in the coordination and placement of registered girls into appropriate troops, coordinates the assignment of troop numbers and manages troop transfers when appropriate.
• Provide excellent customer service to community partners, families and volunteers during the membership registration process and promote the Girl Scout brand and mission consistently in all community interactions.
• Utilizes the volunteer systems database to track and follow through with leads and prospects to achieve the desired conversion rate and meet the assigned girl and adult membership goals. Additionally, tracks recruitment activity, event outcomes, and membership data accurately in CRM/database systems.
• Assists and provides support for potential, new, and existing members on how to access and navigate Girl Scout technology platforms.
• Develops and applies a high level of understanding and awareness of GSGC business operations, goals, priorities, and other relevant information to effectively navigate potential, new, and existing member inquiries and requests.

• Associate degree or higher, or relevant work experience.

• 2+ year of previous experience in customer service, sales, program delivery, community engagement. or a related field.
• Comfort with public speaking and event facilitation, including confidently representing Girl Scouts in group settings, delivering clear and engaging presentations to families and community partners, and guiding conversations that lead to membership conversion.
• Highly proficient in Salesforce CRM, Looker, and Microsoft Suite platforms, including Teams, Outlook, PowerPoint, and Excel. Familiarity with Asana or similar project management software a plus.
• Exceptional attention to detail and commitment to membership data health, documentation, and process consistency; strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.
• Ability to work a flexible schedule including frequent evenings and weekends.
• Travel throughout the council jurisdiction up to 50% of the time.
• Capability to provide own transportation and maintain valid operator license.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee must be able to:

1. Travel frequently within assigned communities, including regular driving to meetings, events, and partner sites.
2. Stand, walk, and move for extended periods during presentations, events, and community activities.
3. Lift, carry, and transport materials and equipment up to 25 pounds.
4. Use standard office equipment and technology to complete administrative and communication tasks.

• Effective Communication
• Work Quality
• Knowledge
• Adaptability
• Proactive Initiative

*Registration as a member of Girl Scouts of Gateway Council required