Front of House (Full-time) in Des Moines, Iowa at Big Grove Brewery

Our FOH team is essential. They are the gatekeeper of the experience for our customers. Our taprooms are very busy and it is a lot of hard work but is also very rewarding.The FOH position is responsible for providing amazing customer service and first impressions to each guest as they enter Big Grove. FOH positions should have strong attention to detail, positive approach to guest interactions, and the ability to multitask in a fast paced environment. As a standard, front of house new hires start at the host position regardless of experience. Opportunities in other front house department areas form from there and are based on experience, knowledge and core value competencies.

Core Values

Big Grove only hires and retains people who exhibit our core values. Our Core Values are:

1. Set the Tone

2. Thirst for Improvement

3. We Care

4. Practice Candor

5. Passion Driven

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. On a daily basis- complete pre and post shift side chores

2. Warmly greet and explain the features of the brewery/taproom

3. Strong organizational skills

4. Assist with accurate sales of merchandise

5. Clean and stock the merchandise area and host stand

Competencies

1. Customer/Client Focus.

2. Positive attitude

3. Team player approach

4. Detail oriented

5. Thoroughness.

6. Organizational Skills.

Supervisory Responsibility

None.

Work Environment

This position operates in a hospitality/ brewery environment. This role routinely uses cleaning supplies and point of sale terminal systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

Full and part-time positions and hours of work/ days may vary from week to week. Schedules will be posted the week prior to allow time for employee’s to be informed of work requirements. The business is open 7 days a week during many day parts. Evening and weekends are likely a key requirement.

Please see the attached culture deck for more about our core values and company to see if you align with the way we do things. If you feel like this position would be a great fit for you, we can't wait to connect.

Full-time (40 hrs) Benefits Include:

• Healthcare/Dental/Vision
• PTO
• Parental Leave
• Employee Assistance Program
• Beer/Merch/Food Perks

Check out the attached benefits flyer for more!