Client Services Project Manager, CX in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Services Project Manager, CX in the United States.

This role supports the successful delivery of customer-facing software and AI-enabled projects within a fast-paced, global technology environment. You will work closely with senior project managers to coordinate delivery activities, maintain project documentation, and ensure clear communication across internal teams and customers. The position offers strong exposure to modern SaaS and AI-driven implementations, making it an excellent opportunity for professionals looking to grow in project management within innovative, technology-led environments. You will help track progress, manage dependencies, and ensure alignment across multiple stakeholders while maintaining delivery standards. The environment is highly collaborative, structured yet dynamic, and focused on continuous learning and improvement. This role is ideal for someone detail-oriented, organized, and eager to build expertise in AI-enabled service delivery.

• Support the delivery of software and AI-enabled customer projects under the guidance of senior project managers.
• Maintain and update project documentation including plans, schedules, RAID logs, and status reports.
• Track project progress, risks, dependencies, and issues, escalating when necessary to ensure timely resolution.
• Coordinate meetings, action items, and follow-ups across cross-functional and customer-facing teams.
• Contribute to clear and consistent internal and external project communications and status updates.
• Ensure adherence to PMO standards, delivery processes, and best practices throughout project execution.
• Adapt to evolving priorities while maintaining accuracy, organization, and attention to detail.

• Up to 4 years of experience in project coordination or project management within SaaS, software, or customer-facing delivery environments.
• Familiarity with AI-enabled or technical project environments, with exposure to concepts such as AI, LLMs, or NLU considered an advantage.
• Understanding of project delivery methodologies such as Agile, Waterfall, or hybrid frameworks.
• Experience using project management tools such as Jira, Smartsheet, MS Project, or Salesforce.
• Strong written and verbal communication skills with excellent attention to detail.
• Developing ability to manage risks, dependencies, and stakeholder expectations in structured environments.
• Basic understanding of AI-related delivery considerations such as data quality, model limitations, and performance metrics is a plus.
• Relevant certifications (e.g., PMP or similar) are an advantage but not required.
• Strong organizational mindset with the ability to work effectively in fast-moving, collaborative teams.

• Opportunity to join a global, fast-growing technology organization operating in a highly innovative environment.
• Exposure to AI-driven and SaaS-based customer experience delivery projects.
• Strong internal career development and mobility opportunities across roles, domains, and regions.
• Collaborative, high-performance culture focused on learning, innovation, and continuous improvement.
• Dynamic work environment with access to modern tools and methodologies.
• Competitive compensation and standard employee benefits (varies by location).
• Opportunity to contribute to large-scale customer experience transformation initiatives.