Service Sales Administrator in Lillington, North Carolina at Boon Edam

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

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Purpose / General Description: Manage the preventative maintenance, service contracts and service agreement for Boon Edam Service Center Customers. Assist the Service Sales Manager with the Management of the backlog and communicate with the management teams of the Boon Edam customers. In addition to supporting service work, the Service Sales Administrator will promote for the Boon Edam Service Centers the selling of preventative maintenance, service contracts and service agreements when applicable. Provide quotes for the renewal of the contracts, obtain the necessary purchase orders and documentations to assist the finance team to invoice. Process the orders in the finance program to create sales orders for invoicing. Support the National Service Sales Manager, the Service Sales Manager, the Enterprise teams and the Nationals Sales teams to create service sales opportunities.

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What We Offer:

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability
• Employee assistance programs
• & More

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Essential Duties and Responsibilities:

• Manage the Boon Edam Service Center’s preventative maintenance, service contracts and service agreements.
• Work closely with the scheduling coordinators to manage and ensure the accuracy of the backlog which coincides with the completion of Preventive Maintenance inspections and projects.
• Ensure all contractual PM’s with the Boon Edam Service Centers are renewed an annual basis
• Promote and sell Boon Edam service and preventative maintenance contracts when applicable
• Provide quotations for preventative maintenance and service contracts when needed
• Work closely with technical services and installation department to ensure warranty information is classified correctly
• Uphold, support, and demonstrate customer service expectations of Boon Edam Experience.

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Minimum Requirements:

• 3 years of customer service experience is preferred
• CRM and/or ERP experience required
• Experience with Microsoft Office 365
• Displays high energy and enthusiasm under tight deadlines and work pressures
• Ability to clearly convey information and ideas through both verbal and written communication
• Excellent time management skills
• Thrives in fast pace/high volume office atmosphere

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status.