Order to Cash Business Process Lead in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order to Cash Business Process Lead based in United States.

This role serves as a key enterprise expert within the Order to Cash (OTC) function, driving the design, optimization, and execution of end-to-end business processes across a complex healthcare and supply chain environment. It plays a critical role in ensuring operational excellence, system reliability, and seamless coordination across Commercial, Supply Chain, IT, and Compliance teams. The position acts as a subject matter authority for OTC processes, supporting business transformation initiatives, system enhancements, and process standardization. It is heavily focused on improving customer experience, reducing operational risk, and enabling scalable, compliant workflows. The role also leads process issue resolution, root cause analysis, and continuous improvement efforts across multiple franchises. This is a high-impact, cross-functional position combining strategic process leadership with hands-on operational execution in a highly regulated MedTech setting.

• Lead and support multiple moderate-to-complex Order to Cash projects, applying deep process knowledge, system expertise, and project management capabilities.
• Act as a key advisor on large-scale initiatives, supporting cross-functional teams across Surgery, Electrophysiology, and Neuro business areas.
• Serve as subject matter authority for OTC processes, providing guidance, issue resolution, and status updates to business and IT stakeholders.
• Identify, analyze, and mitigate operational risks and process disruptions caused by business, system, or industry changes.
• Design, document, and maintain end-to-end OTC business process flows within enterprise systems.
• Lead business simulation, user acceptance testing (UAT), and change management activities for process and system enhancements.
• Ensure alignment between business requirements and IT standards while balancing operational efficiency and compliance.
• Drive continuous improvement initiatives using Lean and Process Excellence methodologies to enhance performance and scalability.
• Collaborate closely with Supply Chain, Commercial, IT, and Compliance teams to ensure integrated and compliant process execution.

• Bachelor’s degree in Supply Chain, Business Administration, Information Technology, or related field required.
• 4+ years of professional experience in supply chain, order management, or business process roles within a regulated environment.
• Strong knowledge of Order to Cash processes and end-to-end supply chain interdependencies.
• Proficiency in SAP and familiarity with enterprise systems, data flows, and process management tools.
• Understanding of compliance frameworks including CSV, SOX, and GxP requirements.
• Strong analytical, problem-solving, and critical-thinking skills with a process improvement mindset.
• Excellent communication skills with the ability to influence and collaborate across all organizational levels.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment with strong organizational discipline.
• Experience with Lean, Process Excellence, or continuous improvement methodologies preferred.
• CSCP certification and experience in Surgery, EP, or Neuro business processes are a plus.

• Competitive base salary range: $94,000–$151,800 annually, depending on experience and location.
• Eligibility for long-term incentive programs.
• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Generous paid time off, including vacation, holidays, sick leave, and personal/family time.
• Paid parental leave, caregiver leave, bereavement leave, and volunteer time off.
• Retirement savings plan with company participation.
• Flexible and inclusive work environment with potential remote work options.
• Learning and development opportunities within a global, innovation-driven organization.