Metropolitan at The 9 - House Attendant in Cleveland, Ohio at The Service Companies

Metropolitan at The 9 - House Attendant

About The Service Companies

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." Were Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization. The company operates through three separate business groups:

• Managed Services Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
• Managed Services Staffing Hospitality Staffing for the Resort, Casino & Event space.
• Specialty Services Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview:

Responsible for acting in a support role to housekeepers and supervisors, cleaning hallways, vacuuming removing trash, cleaning and sanitizing the bathroom, replacing toiletries, towels, while providing great customer service.Works in a fast and efficient manner.Is open to coaching and feedback from Supervisor and makes improvement based on feedback.

Essential Duties:

• Provides housekeepers with needed supplies and stocks storerooms and carts

• Removes trash and soiled linens. Prepares and separates soiled linens and terry for pick up

• Use floor equipment as required in the units, hallways, etc

• Works weekends and holidays

• Flips mattresses over on a quarterly basis or as required by manufacturer

• Immediately notifies supervisor of any equipment failure

• Direct guests and handle guest requests

• Open to coaching and feedback from supervisors. Makes improvement based on feedback.

• Smiles and is friendly when interacting with co-workers, guests and property employees.

What We Offer (Training & Career Path)

• Experience preferred, but not required we provide comprehensive hands-on training

• Clear advancement opportunities into lead or supervisory roles for motivated performers

• Ongoing skills training (guest service, safety, equipment use) and performance coaching

Job Functions / Physical Requirements

• Must have a strong desire to satisfy guest needs in a fast-paced environment.

• Physical stamina to stand for long periods, walk moderate distances, and perform repetitive tasks.

• Ability to lift, push and pull up to 50lbs of weight on a consistent basis.

• Ability to bend, stoop, reach, climb stairs, and perform other routine physical activities.

• Good verbal communication skills; pleasant and professional demeanor.

• Must meet company and client appearance standards.

• Ability to work with cleaning equipment and chemicals safely.

• Ability to perform all duties with or without reasonable accommodation.

Skills & Abilities

• Reliable, punctual, and customer-service oriented

• Team player who follows instructions and safety procedures

• Detail-oriented and organized

• Comfortable with technology used for scheduling/clocking in (may vary by site)

Employee Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Plan

• Short-Term Disability

• Long-Term Disability

• Life Insurance

This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.

TSC is an Equal Opportunity Employer. TSC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.