Lead Patient Service Representative in Monticello, Illinois at Kirby Medical Center

Job Title: Lead Patient Service Representative

Location: Monticello, Illinois

Department: Kirby Medical Group

Position Type: Full Time

Hours per week: 40

Schedule: M-F

Weekend: Could require Saturday in Quick Care

Hourly Rate: $16.38-$20.48

*Compensation dependent on Expirence

# of Openings: 1

Job Summary:Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Lead is responsible for organizing and ensuring completion of new employee training, troubleshooting registration issues, and verification of workflow compliance.

Benefits:

• 40 hours PTO effective date of hire
• Health, Dental, Vision and Life insurance effective date of hire
• Generous 401(k) match effective after 90 days
• Quality/Goal incentive annually
• Free Wellness Program

• High School Graduate or equivalent.
• One year experience in office setting of hospital setting.
• Experience with billing and insurance preferred.
• Ideal candidate will be dependable, flexible and able to work in stressful situations.

Kirby Medical Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.