Patient Account Representative in Portland, Oregon at Oregon Health & Science University

Patient Account Representative

US-OR-Portland

Requisition ID: 2026-40906
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: 37511 HC Professional Billing Healthcare
Posting Salary Range: $26.16 - $35.38 per hour, with offer based on experience, education and internal equity
Posting FTE: 1.00
HR Mission: Central Services
Drug Testable: No

Department Overview

This is a work from home/Production-based position. This position primarily processes and documents transactions on insurance accounts and interacts with insurance companies and agencies in resolution of unpaid balances, refunds, and other Professional billing issues.

Function/Duties of Position

• Process transactions on insurance accounts, ensure account is set up correctly, problem resolution, appeal, and audit transaction activity.
• Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions.
• Attending virtual team meetings and huddles.
• Performing and documenting quality assurance on transactions within the department.
• Prioritize assigned accounts to maximize aged AR resolution.
• Trending provider activity and the denials that may arise.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to the department, including updating files with current policies and regulations.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR

• Four years of general collection, billing or customer service experience; OR

• Equivalent combination of education and experience.

• Certified Revenue Cycle Specialist (CRCS) through AAHAM or Certified Revenue Cycle Representative (CRCR) through HMA is required within 18 months of Hire.

• Must be able to work with a diverse team and customer base.

• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.

• Excellent communication, both written and verbal and listening skills.

• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

Preferred Qualifications

• High school diploma or equivalent.

Additional Details

Ability to work from home. Flexible schedule Monday - Friday during regular business hours 5am to 7:30pm. Employee can choose between five eight-hour shifts, or four nine-hour shifts and one four-hour shift, or four ten-hour shifts.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.