BUSINESS MANAGER in TUCKER, Georgia at Day & Nite Air Conditioning Service Corp

• Lead branch resource planning with field leadership, matching technician capacity to demand service, parts-return trips, and high not-to-exceed (NTE) work.
• Drive first-call readiness with Supply Chain and Logistics Coordination, reducing parts-at-shop delays and rescheduled jobs.
• Monitor technician utilization and field time, reconciling timekeeping, GPS, and work order data to find lost hours and coaching opportunities.

Quoting, Billing & Cash

• Manage the quote pipeline end to end, reviewing, sending, and following up on quotes from both demand service calls and PM inspections to increase conversion.
• Own invoicing throughput and accuracy: set daily targets, clear invoice holds and escalations, and close monthly billing on schedule.
• Partner with Accounts Receivable on collections for key and past-due accounts.
• Financial Management & Reporting
• Review the branch P&L monthly with Finance, explain variances to budget, and own corrective actions.
• Maintain the branch scorecard (revenue, gross margin, technician utilization, quote conversion, invoicing cycle time, A/R aging) and review KPIs weekly with leadership.
• Support annual budgeting and forecasting for the branch.

People, Payroll & Time

• Review and approve branch time and attendance accurately and on schedule, ensuring compliance with company pay policies and wage-and-hour requirements.
• Partner with Human Resources on hiring, onboarding, and branch staffing plans.

Customer Relationships

• Serve as a primary business contact for the branch's top accounts, leading account reviews, providing work order status updates, and resolving service and billing escalations.
• Set a consistent customer communication cadence so customers hear about work order status before they have to ask.

Operating Rhythm & Continuous Improvement

• Run the branch's weekly operating meetings (work order board, invoicing, quote review) with defined owners, actions, and follow-through.
• Identify process breakdowns across field and office workflows and implement fixes that hold.
• Champion adoption of NetSuite and field service tools, ensuring data quality supports reliable reporting.

• 5+ years of operations or business management experience in commercial HVAC, refrigeration, facilities services, or another field service business.
• A track record of improving operating metrics such as utilization, billing cycle time, quote conversion, or margin, with examples you can walk us through.
• Strong financial acumen, including P&L review, budgeting, and variance analysis.
• Experience leading teams and holding direct reports and peers accountable to measurable targets.
• Advanced Excel skills and comfort working in an ERP and field service management system.
• Clear, direct communication with customers, technicians, and senior leadership.
• Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent experience.

Preferred

• Experience with NetSuite, Paycor or similar timekeeping, and GPS/telematics platforms such as Samsara.
• Multi-site restaurant, retail, or national account service experience.
• Familiarity with PM contracts, NTE work orders, and time-and-materials (T&M) quoting.

• On-site at our Tucker, GA office, Monday through Friday, with flexibility needed during month-end close and peak season.
• Occasional local travel to customer and job sites.
• Valid driver's license required.

• Competitive base salary $65,000 – $85,000 plus performance-based bonus.
• Health insurance with generous company contribution for select plans.
• Dental, vision, life, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid time off and paid holidays.