Client Advocate in at Stabilize Health LLC

The Client Liaison serves as the primary on-site contact for incoming clients and their families following admission approval and placement. This position is responsible for coordinating intake logistics, facilitating client arrivals, ensuring required documentation is completed, supporting the admission process, and promoting a positive client experience from arrival through treatment engagement. The Client Liaison works closely with admissions, nursing, clinical, case management, and operations staff to ensure a smooth transition into treatment services. This role participates in a rotating on-call schedule to facilitate after-hours, overnight, weekend, and holiday admissions.

Essential Duties and Responsibilities

Client Relations and Support

• Welcome incoming clients and create a supportive, professional, and recovery-focused first impression
• Provide guidance and assistance to clients and families throughout the intake and admission process
• Address client concerns and questions and facilitate resolution through appropriate department involvement
• Maintain ongoing communication with clients during the admission and orientation process
• Support client engagement and successful transition into treatment services
• Promote a positive treatment experience through professionalism, empathy, and responsiveness
• Assist in planning, coordination and facilitation of after-hours and weekend activities

Intake Coordination

• Coordinate and facilitate client arrivals for detoxification and residential treatment programs
• Serve as the primary point of contact for incoming clients and family members following admission approval
• Review admission information received from the admissions team to ensure readiness for intake
• Verify completion of required intake documentation and obtain signatures as necessary
• Assist with client orientation to facility policies, schedules, expectations, and treatment programming
• Coordinate client check-in procedures and communicate arrivals to appropriate departments
• Ensure timely and accurate transfer of admission information to nursing, clinical, and case management staff
• Prepare intake packets and maintain admission-related records and documentation

After-Hours Admissions

• Participate in a rotating on-call schedule for evenings, overnight hours, weekends and holidays
• Respond to notifications of incoming admissions during assigned on-call shifts
• Coordinate after-hours intake activities and client arrivals
• Serve as the on-site liaison for clients arriving outside of normal business hours
• Communicate with nursing, operations, and leadership staff to ensure a seamless admission process
• Support urgent and same-day admission needs as directed

Qualifications

Education

• High School Diploma or GED required
• Associates degree in Psychology, Human Services, Social Work, Addiction Studies, Behavioral Health, or a related field preferred
• Certified Peer Support Specialist certification preferred
• Current CPR and First Aid certification required or obtained within the designated timeframe after hire

Experience

· One (1) year of experience in healthcare, behavioral health, substance abuse treatment, admissions, intake coordination, client services, or a related field preferred.

· Experience working in substance use disorder treatment, detoxification, residential treatment, or behavioral healthcare preferred.

· Knowledge of substance use disorders and levels of care preferred.

· Strong customer service and relationship-building skills.

· Ability to manage multiple admissions and competing priorities in a fast-paced environment.

· Proficiency with electronic health record systems and Microsoft Office applications.

· Ability to work flexible schedules and participate in a rotating on-call schedule including evenings, overnight hours, weekends, and holidays.