People Operations Business Partner - Full Time (40 Hrs/Wk) in Wausau, Wisconsin at IncredibleBank

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

The People Operations Business Partner promotes and influences HR strategies, programs, and practices that foster an employee-focused, high-performance culture aligned with the organization’s goals for quality, productivity, engagement, and growth. With a strong emphasis on talent acquisition, this role develops and executes strategies to attract, assess, and hire top talent, ensuring the organization has the workforce needed to achieve its long-term business objectives while delivering a positive candidate experience that reflects our values and brand. Duties and responsibilities may include:

• Provide strategic talent acquisition expertise to business leaders across multiple functions and business groups by developing and executing recruiting strategies that attract, assess, and hire diverse, high-quality talent needed to support workforce demands, organizational growth, and long-term business objectives through direct sourcing, advertising, networking, employee referrals and industry relationships.
• Plan and attend campus recruiting events, including career fairs, on-campus interviews, and networking events, build talent pipelines, strengthen the organization’s employer brand, and position IncredibleBank as an employer of choice. Develop relationships with target schools, agencies, and community organizations to generate interest in career opportunities and create awareness of the organization’s culture, values, and career paths.
• Utilize strong influencing and consulting skills to provide talent acquisition expertise and recommendations to hiring managers and business leaders, ensuring effective hiring decisions that support organizational goals and workforce needs. Coordinate interviews, facilitate the selection process, and promote IncredibleBank’s brand, career opportunities, compensation, benefits, and culture to attract top talent. Prepare and extend job offers and communicate hiring decisions to candidates in a professional and positive manner that enhances the overall candidate experience.
• Ensure established processes are followed for job description creation, position evaluation, promotion criteria development, job grading, and publication within Pay Factors to maintain internal equity, market competitiveness, and consistency across the organization. Partners with the Director, People Operations and VP, Total Rewards to ensure compensation decisions, including job offers, internal transfers, promotions aligned with established compensation strategies and target comp-rations.
• Build and maintain a strong understanding of the organization, its business objectives, and workforce needs to establish effective partnerships across all levels of the organization. Coach leaders on employee relation matters, policy interpretation, performance management, and team leadership to drive consistent decision-making, support a positive employee experience, and reinforce the organization’s culture and values. Demonstrate transparency and sound judgement in helping leaders and employees understand the rationale behind people-related decisions.
• Advise leadership and employees on administration and interpretation of policies, programs, and practices to ensure consistent application, compliance with applicable laws and regulations and alignment with organizational objectives. Identify opportunities for improvement and recommend enhancements that increase effectiveness, reduce risk, and support employee and business needs.
• Serve as a trusted resource to employees and leaders by providing guidance on workplace concerns, employee relations matters and policy interpretation to foster a positive work environment, ensure consistent application of practices, and support effective resolution of issues. Partners with managers on performance and disciplinary matters, support fair and equitable administration of programs, and assist the Director, People Operations with workplace investigations while consulting legal counsel as needed to mitigate organizational risk.
• Maintain current knowledge of employment laws and organizational policies to ensure compliance, reduce legal risk, and support informed decision-making by leaders and employees.
• Support the organization's employee retention strategy by coordinating and facilitating stay interviews to better understand employee experiences, identify engagement and retention risks, and strengthen workforce stability. Analyze feedback and workforce trends, identify themes, and provide recommendations for the Director, People Operations that enhance employee engagement, leadership effectiveness, retention, and overall organizational health.
• Manage the employee offboarding process by serving as the primary point of contact for employees and managers throughout resignations and retirements, ensuring a smooth transition, positive employee experience, and compliance with organizational requirements. Conduct employee exit interviews and analyze exit survey and turnover data, identify trends and root causes, and provide insights and recommendations that support employee retention, engagement, and organizational effectiveness.
• Lead departmental projects and strategic initiatives that improve processes, enhance operational effectiveness, and support organizational growth.

This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.

This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue. Occasional travel will be required based on business and/or customer needs.

About You:

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Bachelor's Degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
• 5+ years of experience in talent acquisition utilizing a variety of recruiting strategies, tools, and systems across multiple business functions required.
• 3+ years of progressive Human Resources experience with demonstrated knowledge of employee relations, manager coaching, change management, compliance, and HR processes required.
• Experienced developing and executing talent acquisition strategies that drive measurable results and support organizations growth objectives.
• PHR or SHRM-CP certification is preferred but not required.
• Hands-on experience utilizing LinkedIn Recruiter, applicant tracking systems, and other sourcing tools to identify and engage talent.
• Proficient in HR technology and business applications, including Applicant Tracking Systems (ATS), Human Resource Information Systems (HRIS), survey platforms, and Microsoft Office applications.
• Strong relationship-building, collaboration, and influencing skills with the ability to partner effectively across all levels of the organization.
• Excellent verbal and written communication skills, including coaching, presenting, and facilitating difficult conversations.
• Strong organizational, project management, and prioritization skills with the ability to manage multiple initiatives and meet deadlines.
• Demonstrated leadership and coaching abilities with a commitment to developing others and fostering accountability.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make sound recommendations.
• Business acumen and strategic thinking with the ability to align people initiatives to organizational goals.
• Ability to exercise sound judgment and make informed decisions in a fast-paced environment.

About Our Benefits and Compensation:

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621