Operations Coordinator - Full Time - Pompano, FL in Pompano Beach, Florida at Marsden South

Operations Coordinator - Full Time - Pompano, FL

Classification non-exempt

Salary Grade/Level/Family/Range 21/HR.

Reports to Operations Manager

Date

Summary

TheoperationsCoordinatorisresponsible forcoordinating andmanaging the administrativeday-to-dayoperations of the business.They ensure smooth workflow, track progress, and communicate with different teams to meet operational goals.

Core Responsibilities

• Operations & Ticket Management:Monitoring account portfolio, managing Corrigo tickets, checking emergency tickets, and ensuringtimelyassignments.

• Daily Reporting & Communications:Nightly cleaning reports, open work orders, missed cleans, and daily communications to field managers.

• Cleaning & Quality Tracking:Team cleans, QA audits, periodic tickets, WednesdaySkip Days/Saturday cleanings, and trash hauling.

• Security Oversight:Daily security issue tracking plus monthly trend reporting.

• Manager Support:Sending photos/completion notes, troubleshooting QR code issues, and helping managers close tickets.

• Training & Technical Support:Training staff in English and Spanish via phone, Zoom, and email.

• Communication & Collaboration:Responding to emails and attending meetings.

• Reporting & Performance Management:End-of-month reports, client reports, performance goals, and complaint trending.

• Administrative & Compliance:Background checks, timekeeping reports, master job lists, new builds, and branch setup.

• Additional Operational Support:Special projects and otherdutiesassigned.

Education and Experience Required

• Advanced Microsoft Office skillsrequired, including Word, Excel,Outlookand PowerPoint

• Strong interpersonal, communication, and relationship building skills

• Direct communicator, able to build strong relationships across the company with allemployeelevels

• Must be trustworthy andpossessa high degree of integrity and sensitivity with confidential information

• Must behighlyorganized and able toworkeasily with ambiguity

• Providing exceptional customer service, with potential face-to-face interaction.

• Able toanticipateneeds, be resourceful, and be solution-oriented

• Must thrive working in a fast-paced environment

• Ability to gather, organize, and analyze data

• High sense of priority, logic, and objectivity

Business Conduct

• Commitmentto behave in compliance with the companys values and Code of Conduct

• Builds a culture of work safety and leads by example with one's own safe behavior

• Treats co-workers with respect and approaches conflict with positive intent and professionalism

• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made

• Ensures one's own compliance with the company's published Operations Standards

Supervisory Responsibility

N/A

Position Type/Expected Hours of Work

Hybrid Role-Office and Remote combination, standard business hours but may need to be flexible forafter-hourrequests.

Travel

Somesitesand customervisits may be necessary.QA input/review would require site visits for confirmation of completion.

AAP/EEO Statement

MarsdenSouthprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Pleasenote thatthis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilitiesand activities may change at any time with or without notice.